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05-01-2020 01:13 PM
All virtual assistant suggestions don't work and are wrong. I frequent lose connection to the internet, trouble shooter needs to be run and adapter get reset. The problem is with this computer, not the modem. I have gone back to my old laptop and I don't experience to problem. I have posted this problem in the past and tried suggestions without success.
05-08-2020 02:00 PM
@Denniz Did you try reinstalling the wireless adapter? (please do, if you haven't)
While you respond to that, here's what you need to do:
- Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
- Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
- Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
- Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.
That said, The best way to resolve the issue is by using the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee
05-13-2020 06:11 PM
None of it works. It's an internal problem of the adapter or, I believe the adapter Windows/HP interaction. My problem machine dropped the signal 6 times in 40 minutes today while a separate machine never had a problem. I have been through the diagnostics, the BIOS reload, uninstalled and reinstalled the adapter, all of it. I have come to the conclusion I have a HP lemon. Hopefully a Windows update will cure it someday. HP seems clueless.
05-18-2020 11:24 AM
@Denniz I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee