cancel
Showing results for 
Search instead for 
Did you mean: 
Denniz
Level 1
6 5 0 2
Message 1 of 5
315
Flag Post

Resetting network adpter: Realtek RTL8822BE 802.11ac PCle

HP Recommended
HP 15-dw0054wm
Microsoft Windows 10 (64-bit)

All virtual assistant suggestions don't work and are wrong.  I frequent lose connection to the internet, trouble shooter needs to be run and adapter get reset.  The problem is with this computer, not the modem.  I have gone back to my old laptop and I don't experience to problem.   I have posted this problem in the past and tried suggestions without success.  

4 REPLIES 4
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,993
Message 2 of 5
Flag Post
HP Recommended

@Denniz Did you try reinstalling the wireless adapter? (please do, if you haven't)

 

While you respond to that, here's what you need to do:

  1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
     
  2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
     
  3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
     
  4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP INSTRUCTIONS.

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
Denniz
Author
Level 1
6 5 0 2
Message 3 of 5
Flag Post
HP Recommended

None of it works.  It's an internal problem of the adapter or, I believe the adapter Windows/HP interaction.  My problem machine dropped the signal 6 times in 40 minutes today while a separate machine never had a problem.  I have been through the diagnostics, the BIOS reload, uninstalled and reinstalled the adapter, all of it.  I have come to the conclusion I have a HP lemon. Hopefully a Windows update will cure it someday.  HP seems clueless.

0 Kudos
Tags (1)
Denniz
Author
Level 1
6 5 0 2
Message 4 of 5
Flag Post
HP Recommended

.  How can I return my machine directly to HP?

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,993
Message 5 of 5
Flag Post
HP Recommended

@Denniz I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation