• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-01-2024 08:52 AM

HP Recommended

Hi, I have the EliteBook 840 G3 and have installed the Windows 11 Pro on it. I inserted my SIM card but it cannot seem to detect it. Would genuinely be grateful if someone could help. Thank you in advance🤗

Category:
4 REPLIES 4

‎09-01-2024 09:30 AM

HP Recommended

Hi @sh4hvd 

 

 

Although it has the slot SIM , this is not a guarantee that it has the internal WWAN module, you must verify in the Device Manager if you have one of these controllers in networks, if not, you must buy it.

 

HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module 800870-001
HP hs31110 HSPA + Intel Mobile Broadband Module 822828-001

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No

‎09-02-2024 09:13 AM

HP Recommended

Thanks, Resistencia. How do I know if I have the internal WWAN module?

Was this reply helpful? Yes No

‎09-02-2024 09:15 AM

HP Recommended

How do I know if I have the internal WWAN module?

Was this reply helpful? Yes No

‎09-02-2024 09:15 AM

HP Recommended

As I indicated in my message open the Device Manager, and in networks see if you have any of the two cards, if they are not there you do not have the module.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.