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ylbennani
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Message 1 of 2
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Flag Post

Scan issue on HP7520

‎04-06-2020 03:04 PM

HP Recommended
Product: HP Photosmart 7520
Operating System: macOS 10.13 High Sierra

Unable to use scanner to email or computer (I can print wirelessly from computer, just reloaded the latest software version), it says "unable to connect to Web Services

1 person had the same question
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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎04-11-2020 04:27 AM

HP Recommended

Hi @ylbennani

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If you are able to print wirelessly to the MAC, it means the connectivity between the devices is fine.

 

Restart the wireless router, the printer, and the MAC. Try again.

 

If the issue persists, kindly perform the steps mentioned in this document to resolve the web services issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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