• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Photosmart 7520
macOS 10.13 High Sierra

Unable to use scanner to email or computer (I can print wirelessly from computer, just reloaded the latest software version), it says "unable to connect to Web Services

1 REPLY 1
HP Recommended

Hi @ylbennani

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If you are able to print wirelessly to the MAC, it means the connectivity between the devices is fine.

 

Restart the wireless router, the printer, and the MAC. Try again.

 

If the issue persists, kindly perform the steps mentioned in this document to resolve the web services issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.