Server Not Found

[mehu_pr]

Hi,

I have hp 15 notebook pc,

recently i installed antivirus in my laptop ,and scanned it with full syste,it found viruse and i cleaned it,but when i restarted by machine .

I m having issue with Netwotk , i cant connect to any network i.e.wifi and lan internet connectioin ,

i resintalled the lan and wifi drivers also.

tried the device manger ,netork adapater uninstalling and then restarted again ,

troublshooting with windows 10 and tried also following :

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. Type "netsh winsock reset catalog" and hit Enter
Step 6. Type "netsh int ip reset reset.log" and hit Enter
Step 7. Restart your computer

but the result is same,

Please Help me.

what was the issue !

e

[EmeraldAvenger]

Hey @mehu_pr, 

Thanks for joining the HP Support Forums community! Here you can find solutions, suggestions and a helping hand! I understand that you are having an issue with the network on your HP 15-r014tx Notebook PC. From your description (and screenshots) it sounds like the anti-virus program may be blocking the connection.

In the second screenshot you had provided, the last suggestion says "If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web". You said that this happened after you had installed an antivirus program and you ruled out the other two possibilities on that list. 

Please try the following steps and let me know what the results of each one are: 

• Try another browser (click here if you don't have another browser to use). 
• Boot into Safe Mode with Networking and try to access the internet. 
• Do a clean boot. 
• Disable anti-virus software and Firewall (then try the internet again).

Did any of them allow you access to the internet?

Please let me know what happened for each one when you re-post. 

Here is a document called Server Not Found - Troubleshoot connection problems from Mozilla Support. Although this is not affiliated with HP in any way, I thought that it might be helpful to you. 

If this reply helped put you in the right direction, or one of the solutions above resolved the issue, please use the Accept as Solution button. If you want to give me a virtual high five, please click the Thumbs Up icon below. 

Let me know the results of the troubleshooting. If you need more assistance, I would be more than happy to continue to help! 

Have a good one! 

P.S I like the minion background! 😄

[mehu_pr]

Thanks for the reply.

But its an issue of Wifi Hardware Adapter . I purched the External Wifi Adapter.and it was wrorking fine with it.

But when i communictae with Some HP Guys they told me there is an issue with HP wifi Adpater.

So they suggested me  to Factory reset with Recovery Disc.

i tried many time to install OS with recovery Disc. and  i wasted so many days and still searching for the solution with How to Install OS with Workign Condition.

I posted a other Post /Messgae /Query in the forum.

I hoop so some one give a best Solution.

[CF4]

Hi

So if you have installed the drivers, and this command will show them

netsh wlan show drivers

and the problem is at the no server found, we want to establish and cure the "server" side of it.

So the problem could be with the config, and these command should show helpful info...

ipconfig -all
netsh wlan show interfaces

C:\WINDOWS\system32>ipconfig -all

Wireless LAN adapter WiFi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : 55:55:55:55:55:55
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . :
   IPv4 Address. . . . . . . . . . . : 192.168.0.31(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 12 October 2017 10:04:34
   Lease Expires . . . . . . . . . . : 19 October 2017 10:11:51
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . :
   DHCPv6 Client DUID. . . . . . . . :
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

C:\WINDOWS\system32>netsh wlan show interfaces

There is 1 interface on the system:

    Name                   : WiFi
    Description            : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
    GUID                   :
    Physical address       : 55:55:55:55:55:55
    State                  : connected
    SSID                   : WhiffyOne
    BSSID                  : 10:10:10:10:10:10
    Network type           : Infrastructure
    Radio type             : 802.11n
    Authentication         : WPA2-Personal
    Cipher                 : CCMP
    Connection mode        : Auto Connect
    Channel                : 1
    Receive rate (Mbps)    : 72
    Transmit rate (Mbps)   : 72
    Signal                 : 83%
    Profile                : WhiffyOne

  You need an IP address, Default Gateway, DHCP Server and DNS servers.

So if you can tell what bit you are missing from the Control panel\Network and Internet settings please.

If you have connected in the past, then the old profile for WiFi may still exist...

netsh wlan show profiles
###################################
@ECHO  
@ECHO PLEASE NOTE any NETWORK-SSID name(s)
@ECHO that you want the PASSPHRASE(S) for.

@ECHO Use the noted SSID below
#######################################

netsh wlan show profile name="INSERT SSID HERE" key=clear

If in doubt please ask.

[mehu_pr]

HI Thank You for Posting a good explanation.

@CLINT_FLICK

But now im facing issue of wireless ADPATER.

i cant connect to any wireless netowrk with internal wifi adapter i connected to External Wifi adpter that i am using now.

i know it can be diffrent question and i can close this post.

can it be a hardware issue ?

I m not satisfied with HP Prodcuts.too many issue facing. ;(

[CF4 · Accepted solution]

Hi

For an internal card I would use. getmac. to show up to 3 Mac address es.
Ethernet. Bluetooth. WiFi.

Then netsh wlan show interfaces. Netsh wlan show drivers.

Hope there is enough details to get a setup done. So let's move forward.

If in doubt please ask.