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‎01-23-2026 09:09 AM

HP Recommended

What do i do if my device cannot proceed to set up because i only have my phone wifi, which the HP device is not been seen from. Also, i cannot seem to see/know the password for my HP device.

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1 REPLY 1

‎01-23-2026 10:03 AM

HP Recommended

Bluetooth is used by HP Smart for setting up the printer, not Wi-Fi.

If you try to "find" the printer using your smartphone wi-fi, then both the printer and the smartphone must be on the same Wi-Fi band: 2.4, 5 or 6ghz.  "Finding" the printer is needed when printing and is not used for setup.


For general help for new router or printer please refer to this article in our printer database.

Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.

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