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02-02-2024 01:23 PM
Hi @Gitanjalis297,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP All-in-One (AIO) computer is not recognizing or connecting to the keyboard and mouse, there are several steps you can take to troubleshoot and resolve the issue. Here's a step-by-step guide.
Check USB Connections:
- Ensure that the keyboard and mouse are securely connected to the USB ports on the AIO.
- Try connecting them to different USB ports to rule out a port-specific issue.
Use Wired Devices:
- If you are using wireless keyboard and mouse, try switching to wired ones. This can help determine whether the issue is related to the wireless connection.
Restart the Computer:
- Sometimes, a simple restart can resolve connectivity issues. Restart your HP AIO and check if the keyboard and mouse work after the reboot.
Update Drivers:
- Ensure that your AIO has the latest drivers installed for USB controllers. You can update drivers through the Device Manager in the Windows operating system.
Check for Physical Damage:
- Inspect the keyboard and mouse for any physical damage, loose cables, or bent pins. Replace the cables or devices if any damage is found.
Try a Different Keyboard and Mouse:
- If possible, try using a different keyboard and mouse to see if the issue persists. This can help identify whether the problem lies with the devices themselves.
Access BIOS/UEFI Settings:
- Restart your AIO and enter the BIOS/UEFI settings by pressing the appropriate key during the startup process (common keys include Del, F2, F10, or Esc).
- Check if the keyboard and mouse work in the BIOS/UEFI environment. If they do, the issue may be related to the operating system.
System Restore:
- If the issue started recently, consider using System Restore to revert your AIO to a previous state when the keyboard and mouse were working correctly.
Check for Windows Updates:
- Ensure that your operating system is up-to-date with the latest Windows updates. Updates may include fixes for compatibility issues.
Reset USB Hub:
- If your AIO has a USB hub, try resetting it. Unplug all USB devices, wait for a few seconds, and then reconnect them.
Remember to follow the specific instructions provided in your HP AIO manual or support documentation.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support