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HP Recommended

It could be that I'm missing something obvious.

 

But I not only searched from the top folder (C:\SWSetup\sp57965), I also started the search in each subfolder just to make sure (always with "include subfolders" checked).

 

I can't explain it, but I also can't vouch that what the eBay seller sent me is what he says it is.

 

Believe me, I don't like losing a fight with a PC. But I do think in this case it bested me -- even with all your help.

 

By the way, I sent HP's CEO a note about all this. I'm sure he's staying up nights trying to figure out how to improve service to customers. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.