Slow wifi download speeds

[Pa28flyer]

My laptop download speed is clocking about 4mbps on wifi while my desktop is clocking about 90 mbps with ethernet connection. Just wondering what problems there may be with the laptop. 

[Riddle_Decipher]

@Pa28flyer

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand you have slow WiFi download speeds,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

When was the last time your laptop has more than 4mbps download speed?

Did you make any recent hardware or software changes that could have changed this?

While you respond to that, here's what you need to know about WiFi speeds:

Computers with WLAN devices support one or more of the following IEEE industry standards:

● 802.11b, the first popular standard, supports data rates of up to 11 Mbps and operates at a

frequency of 2.4 GHz.

● 802.11g supports data rates of up to 54 Mbps and operates at a frequency of 2.4 GHz. An 802.11g

WLAN device is backward compatible with 802.11b devices, so they can operate on the same

network.

● 802.11a supports data rates of up to 54 Mbps and operates at a frequency of 5 GHz.

NOTE: 802.11a is not compatible with 802.11b and 802.11g.

● 802.11n supports data rates of up to 450 Mbps and may operate at 2.4 GHz or 5 GHz, making it

backward compatible with 802.11a, b, and g.

Check your product specifications for details on wireless card you have on your device: Click here

And if your router matches your laptop with 5ghz support (broadband modem (either DSL or cable) and high-speed Internet service purchased from an Internet service provider (ISP)) and yet you aren't getting high speeds, try the below steps:

• Please ensure that there is no interference from air conditioners, microwaves and other equipment that could cause the wireless signal to drop. If there is no such equipment, then, please perform these steps:
   
• Please check the router broadcasting to channel 11 and check if the connectivity improves.
   
• Right-Click on start button> click device manager> expand Network adapters>then select the wireless Network drivers that are listed and right-click on it and uninstall the drivers.
   
• Check the box that states delete the software for this device.
   
• Then restart the computer and update the bios chipset and wifi drivers from this link: http://hp.care/2syreDe please select the country and follow the on-screen instructions. Please make sure to use an Ethernet cable and then update it.
   
• If it still does not work, then the wireless card may be faulty. Please run a wireless module test on it. from this link: http://hp.care/2tlKjct and follow the options under component tests.
   
• Also please perform all the prescribed steps from this link: http://hp.care/2sUotwi for resolving Wi-Fi issues.
   
• If the issue persists please follow the wireless guided troubleshooter from this link: http://hp.care/2he6M7f and check if the issue gets corrected.
   
• If it still does not work, then the wireless module may be faulty and a workaround here would be to order a wireless USB dongle and plug it to one of the USB ports of the computer and then connect it to the router to connect to the internet. It is very cost effective and economical and also corrects the situation. You could order one locally by contacting Best Buy or Staples or on Amazon or eBay.

I hope that answers your query.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Pa28flyer · Accepted solution]

 After doing some further checking, I decided to try re-setting the router.

In the past, I had just powered it down and then re-started. This seemed to correct problems many times. 

This time, I used the reset button, and now I have wifi download of about 48mbps, a great improvement!

Thank you for responding to my request for help

[Riddle_Decipher]

@Pa28flyer

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂

[DileeP19_23]

Then Connect your Laptop to Ethernet man