• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion g6
Microsoft Windows 10 (64-bit)

Screen message is "The Ralink RT5390R 802.11bgn Wi-Fi adapter is experiencing driver- or hardware- related problems"

 

In this forum the given solution is for Windows 7 and 8. Will the same link solve it for Windows 10 or is there a different solution?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

There is a W10 driver you can try for that model wlan card.

 

5.0.57.0 Rev.A (18 Jun 2015)

Microsoft Windows 10 (64-bit)

 

DEVICES SUPPORTED:
802.11n Wireless PCI Express Card LAN Adapter
Mediatek MT7630E 802.11bgn Wi-Fi Adapter
Ralink RT3090 802.11b/g/n WiFi Adapter
Ralink RT3290 802.11b/g/n Wi-Fi Adapter
Ralink RT3592 802.11a/b/g/n WiFi Adapter
Ralink RT5390 802.11b/g/n WiFi Adapter
Ralink RT5390R 802.11b/g/n WiFi Adapter

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

There is a W10 driver you can try for that model wlan card.

 

5.0.57.0 Rev.A (18 Jun 2015)

Microsoft Windows 10 (64-bit)

 

DEVICES SUPPORTED:
802.11n Wireless PCI Express Card LAN Adapter
Mediatek MT7630E 802.11bgn Wi-Fi Adapter
Ralink RT3090 802.11b/g/n WiFi Adapter
Ralink RT3290 802.11b/g/n Wi-Fi Adapter
Ralink RT3592 802.11a/b/g/n WiFi Adapter
Ralink RT5390 802.11b/g/n WiFi Adapter
Ralink RT5390R 802.11b/g/n WiFi Adapter

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

HP Recommended

Thanks. Screen states adapter working normally.

HP Recommended

You're very welcome.

HP Recommended

After a few days of trouble-free working, the problem has re-appeared on an intermittent basis with the same error message. Any other suggestions?

 

HP Recommended

Unfortunately, I don't have any other suggestions you can try.

 

That is the latest driver for that model wlan card.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.