• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-18-2021 12:29 PM

HP Recommended
Product: HP-15-ay137cl
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I need help in resolving some of the driver issues on my HP notebook 15-ay 137cl. My hard disk had crashed so i have installed a new hard disk and a windows 10 (64 bit) installation.

 

Issues: Drivers not installed (code 28). I have tried 'update drivers' but that doesn't help. I have also tried to uninstall device and restarted PC but no gain.

 

Base system device: 

PCI\VEN_8086&DEV_1911&SUBSYS_81ED103C&REV_00
PCI\VEN_8086&DEV_1911&SUBSYS_81ED103C
PCI\VEN_8086&DEV_1911&CC_088000
PCI\VEN_8086&DEV_1911&CC_0880

 

PCI  Data acquisition and Signal processing controller

PCI\VEN_8086&DEV_9D31&SUBSYS_81ED103C&REV_21
PCI\VEN_8086&DEV_9D31&SUBSYS_81ED103C
PCI\VEN_8086&DEV_9D31&CC_118000
PCI\VEN_8086&DEV_9D31&CC_1180

 

PCI  Data acquisition and Signal processing controller

PCI\VEN_8086&DEV_1903&SUBSYS_81ED103C&REV_02
PCI\VEN_8086&DEV_1903&SUBSYS_81ED103C
PCI\VEN_8086&DEV_1903&CC_118000
PCI\VEN_8086&DEV_1903&CC_1180

 

PCI memory controller

PCI\VEN_8086&DEV_9D21&SUBSYS_81ED103C&REV_21
PCI\VEN_8086&DEV_9D21&SUBSYS_81ED103C
PCI\VEN_8086&DEV_9D21&CC_058000
PCI\VEN_8086&DEV_9D21&CC_0580

 

Unknown device

ACPI\VEN_INT&DEV_3400
ACPI\INT3400
*INT3400

 

please help me with the right drivers for these. Thanking in advance for the help!!

Category:
1 REPLY 1

‎06-18-2021 01:37 PM

HP Recommended

Hi:

 

You need these drivers...

 

Install this driver first and restart the PC.

 

This package contains the Intel Chipset Installation Utility. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe

 

Install this driver second...

 

This package contains the driver that enables the Intel Dynamic Platform and Thermal Framework firmware. Intel Dynamic Platform and Thermal Framework provide system temperature and power utilization information for the system thermal protection to function properly. This package is provided for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96724.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.