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09-30-2020 06:01 AM
Product: Spectre 510 BT
Operating System: Microsoft Windows 10 (32-bit)
I know there were earlier threads on this but they've been locked. I just wanted to say I have the same issue with this HP mouse not connecting quickly. It does eventually connect, it just takes well over a minute to connect before the pointer starts to move. Very annoying. Why HP doesn't fix this is beyond understanding. I'd get a Logitech USB mouse, which works flawlessly on my other laptops, but this HP laptop only has one USB port and I use it for other devices. I wish HP would correct this. And, yes, I've checked for all the updates on BIOS and drivers and I'm good.
1 REPLY 1
10-02-2020 10:07 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
Since you have already tried most of the troubleshooting steps to resolve this issue,
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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