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PavilionG63
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Strange WLAN Behaviour in a HP Pavilion g6-2209sg

HP Recommended
Pavilion g6-2209sg
Microsoft Windows 10 (64-bit)

After clean install of Windows 10 with all automatic updates, WLAN shows strange behaviour.

 

Start from cold .... WLAN deactivated, no networks shown, can't connect
Restart from (Energy Safe) Sleep ..... WLAN active and work properly
Restart from Windows Start menu ..... WLAN deactivated, no networks shown, can't connect
Restart from Hibernation ..... WLAN active and work properly

Tested with 2 WLAN cards in the original board and in a clean installation of Windows 10.
Any Ideas?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@PavilionG63

 

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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