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‎03-21-2019 05:22 PM - edited ‎03-21-2019 05:24 PM

HP Recommended
Product: HP Pavilion dm4-2070us Entertainment Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Alright so my laptop is stuck in airplane mode, which doesnt allow me to use the wifi, when I checked my wifi driver is completely missing Im having a hard time trying to find what driver to download, and when I do download one i think is right it never works,how can i fix this quickly as I use my laptop for a living!!!!  also Im not 100 percent sure which window my computer should use, I think it started off as a windows 7 and then updated to windows 10, whenever I look it says its running windows 10 home!!

1 REPLY 1

‎03-23-2019 12:03 PM

HP Recommended

@AGecko
Thank you for posting on the HP Support Community.


Let's try this method:

Firstly, Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Next Uninstall network adapter

  • Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
  • Then restart the computer and try to turn off airplane mode.
  • Now check if the issue gets resolved. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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