TV is not connecting via bluetooth

[manu19]

Hi,

Recently i purchased smart TV and connected from HP note book via Bluetooth mirroring option, after few days i am not sure what happen did not connecting again.

Please help me if anyone know the actual issue. 

[Raj1788]

@manu19

Thank you for joining the HP Community

Could you please help me with the exact model name or the product number to assist you better?

Meantime, try connecting to a different device and check it works fine.

Keep me posted.

Have a great day!

Cheers:)

[manu19]

Hi,

Thank you for the reply.

Product Description: HP ENVY x360 - 13-y034cl

Product Number: X7U87UA

Serial Number: 5CD7471WT0

Yes, it is connecting from my smart phone. Just to inform you, it was connected very initially few weeks back then later after few days tried again but no luck.

[Raj1788]

@manu19

As the  HP ENVY x360 - 13-y034cl is working fine with the  Smart Phone which clearly indicates that the device is working fine. However, I suggest you contact the manufacture of the device which is not connecting.

Have a great day!

[manu19]

HI,

But at the same time it connected from my smart phone to TV also working, only problem from my notebook to TV.

Regards,

Siva

[Raj1788]

@manu19

Refer to this document: https://support.hp.com/in-en/document/c06100754 for Troubleshooting a Bluetooth Connection.

Click on this link: https://support.hp.com/in-en/document/c03429630 Connecting a Bluetooth Device.

Keep me posted.

Have a great day!

Cheers:)

[manu19]

Hi,

I tried all options which mentioned in the given document but no luck.

[Raj1788]

@manu19

Appreciate all your time and efforts!

I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!