The WIFI button will not stay on? It slides right back to the off position?

[Matty1018]

WiFi won’t stay on? Slides back to off position? 😡

[Riddle_Decipher]

@Matty1018

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand the wifi button doesn't stay on anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you make any recent changes to hardware or the software part of your device before the issue occurred?

Is the wired internet working?

While you respond to that, here's what you need to do:

I did some research and I'm afraid there's very limited steps to do when it comes to chrome OS, hence I suggest you to create a backup of any offline content and initiate a reset:

To reset your Chromebook to its original factory state, deleting all stored data and clearing account permissions, perform the steps in Reset your Chromebook (in English) from Chrome OS Help.

To recover your Chromebook, installing a new version of Chrome OS and resetting the privileges for your primary account, perform the steps in Recover your Chromebook (in English) from Chrome OS Help.

For more details and FAQs: Click here

Keep me posted,

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[Matty1018]

No I did not make any changes and the wired internet is working!

[Riddle_Decipher]

@Matty1018

Thank you for responding,

That's great, I'm glad you've answered those queries,

However, it would have been greater if you could perform the suggested steps and then get back to me with the results.

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Matty1018]

I did all the reset steps, the power wash steps...still nothing!

[Riddle_Decipher]

@Matty1018

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

I'm afraid this would mean that its a hardware malfunction,

And I recommend you Contact HP to have the device either repaired or replaced:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!