The bluetooth is not working,

[Hana95]

I bought the laptop a week ago. The bluetooth worked for 2 days then I installed the updates from Hp and the bluetooth cannot detect devices anymore. The device cannot be detected by others too, the visiblity although is turned on. Please suggest a solution.

[Riddle_Decipher · Accepted solution]

@Hana95

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the Bluetooth doesn't work anymore,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you attempt to update the BIOS & the wireless card drivers after the issue occurred?

Since the issue occurred after the HP updates, did you attempt a system restore to an earlier date the computer worked?

While you respond to that, here's a few things you can try:

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

• Shut down the computer 

• Disconnect all external devices - everything. 

• Remove AC power and the battery 

• Press and hold power button for at least 30 seconds 

• Reconnect the AC power (only), 

• Power on > Login 

• Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

[Hana95]

Thank you for the reply.
The Bluetooth seemed to miss a driver update.
I downloaded the update and restarted the system.
This seemed to restore the Bluetooth facilities.

[Riddle_Decipher]

@Hana95

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution you were looking for. 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂