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07-27-2021 12:34 PM
I have an HP laptop . When I am browsing or playing light games, the device lowers the processor speed to 0.79GHz and after a long time it returns to its speed. I tried all the solutions to address it and it didn't work.
Note: The temperature reaches 65°C and then decreases to 45/50°C
CPU: AMD E2-9000e RADEON R2, 4 CORES 2C + 2G computing
GPU: AMD Radeon (TM) R2 Graphics
07-31-2021 10:29 AM - edited 07-31-2021 10:34 AM
Hi@thabet, Welcome to the HP Support Community!
We don't think it's an issue with computers. I don't see 65 degrees.
Did you know that the fan is system-managed and cannot be changed manually?
Does the computer shut down due to overheating?
Have you recently made any changes to the computer before the issue started?
Have you tried to update the drivers and the
Request you the following list describes some causes of excessive heating.
- Dust inside the laptop.
- A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
- Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.
- High ambient room temperature.
Step 1: Removing dust and lint by cleaning vents
Step 2: Ensuring proper space for ventilation
Step 3: Updating the BIOS ( Make sure Power adaptor connected to notebook )
Step 4: Using HP CoolSense technology
Step 5: Update the Windows
Step 6:Update Drivers from HP Support Assistance
Hope this helps! Keep me posted.
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08-08-2021 02:34 PM
hello sir i have too this probleme
and didn't fix it i have AMD E2-9000e 1.5Ghz /2Ghz 2CORE
whene i start games and google chrome drop to 0.79Ghz and stuck
please help me
windows 10 20H04 64 bit pro
RAM 4gb ddr4 1800Mhz
Amd Radeon R2 80vram 900Mhz
08-10-2021 08:20 AM
`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.