cancel
Showing results for 
Search instead for 
Did you mean: 
thabet
New member
1 0 0 0
Message 1 of 16
998
Flag Post

The problem of low processor speed to 0.75 GHz

HP Recommended
HP Laptop 15-rb0xx
Microsoft Windows 10 (64-bit)

 I have an HP laptop . When I am browsing or playing light games, the device lowers the processor speed to 0.79GHz and after a long time it returns to its speed. I tried all the solutions to address it and it didn't work.
Note: The temperature reaches 65°C and then decreases to 45/50°C
CPU: AMD E2-9000e RADEON R2, 4 CORES 2C + 2G computing
GPU: AMD Radeon (TM) R2 Graphics
RAM: 4GB 

15 REPLIES 15
praveenbv
HP Support Agent
HP Support Agent
5,599 5,597 246 307
Message 2 of 16
Flag Post
HP Recommended

Hi@thabet, Welcome to the HP Support Community!

 

We don't think it's an issue with computers. I don't see 65 degrees.

 

Did you know that the fan is system-managed and cannot be changed manually?

Does the computer shut down due to overheating?

Have you recently made any changes to the computer before the issue started?

Have you tried to update the drivers and the

 

Request you the following list describes some causes of excessive heating.

  • Dust inside the laptop.  
  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  
  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  
  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  ( Make sure Power adaptor connected to notebook )

Step 4: Using HP CoolSense technology  

Step  5: Update the Windows 

Step  6:Update Drivers from HP Support Assistance 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Reply
0 Kudos
Liondz
Level 2
15 12 0 0
Message 3 of 16
Flag Post
HP Recommended

hello sir i have too this probleme 

and didn't fix it i have AMD E2-9000e 1.5Ghz /2Ghz 2CORE 

whene i start games and google chrome drop to 0.79Ghz and stuck 

please help me 

my pc:

windows 10 20H04  64 bit pro 

RAM 4gb ddr4 1800Mhz

Amd Radeon R2 80vram 900Mhz

HDD 500go  

Reply
0 Kudos
praveenbv
HP Support Agent
HP Support Agent
5,599 5,597 246 307
Message 4 of 16
Flag Post
HP Recommended

@Liondz,

 

Try using the AMD Auto detect Tool that might help you.


Link: https://www.amd.com/en/support

Reply
0 Kudos
Liondz
Level 2
15 12 0 0
Message 5 of 16
Flag Post
HP Recommended

I have the last version of driver my Gpu 21.5.2

and didn't help me 😓

my CPU stuck 0.79Ghz every time 

but when i do mode sleap my cpu back again to base speed 

Reply
0 Kudos
praveenbv
HP Support Agent
HP Support Agent
5,599 5,597 246 307
Message 6 of 16
Flag Post
HP Recommended

Hi@Liondz,

 

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

Reply
0 Kudos
Liondz
Level 2
15 12 0 0
Message 7 of 16
Flag Post
HP Recommended

It didn't help me properly, the problem still reappears

Reply
0 Kudos
Liondz
Level 2
15 12 0 0
Message 8 of 16
Flag Post
HP Recommended

Capture d’écran (4).pngCapture d’écran (5).png

Reply
0 Kudos
Liondz
Level 2
15 12 0 0
Message 9 of 16
Flag Post
HP Recommended

help still have problem 0.79Ghz please anyone have The solution??

Reply
0 Kudos
Liondz
Level 2
15 12 0 0
Message 10 of 16
Flag Post
HP Recommended

Capture d’écran (4).png

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation