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The touch screen, wifi, and USB on the right side of the computer are suddenly not working.

The computer is an HP ENVY x360 2-in-1 laptop.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @kevin_rio ,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.


If the touch screen, WiFi, and USB on the right side of your HP ENVY x360 2-in-1 laptop are not working, there are several troubleshooting steps you can try to identify and fix the issues. Here's a step-by-step guide:

 

1. Restart Your Laptop:

  • Sometimes, a simple restart can resolve various hardware and software issues. Restart your laptop and see if the problems persist.

2. Check Device Manager:

  • Press Windows Key + X and select "Device Manager."
  • Look for any yellow exclamation marks or symbols next to the touch screen, WiFi, or USB devices. This indicates a driver issue.
  • Right-click on the problematic devices and choose "Update driver" to search for updated drivers.

3. Windows Update:

  • Ensure your operating system is up to date by installing the latest Windows updates. This can include driver updates that might resolve the issues.

4. Disable and Re-enable Touch Screen:

  • Press Windows Key + X and select "Device Manager."
  • Locate the touch screen under "Human Interface Devices."
  • Right-click on the touch screen, choose "Disable device," wait a moment, then right-click again and select "Enable device."

5. Check Power Management Settings:

  • Open Device Manager, right-click on the affected devices, go to "Properties," and check the "Power Management" tab. Ensure that the option to "Allow the computer to turn off this device to save power" is not selected.

6. Roll Back Drivers:

  • If you recently updated your drivers and the issues started afterward, consider rolling back the driver to the previous version.
  • In Device Manager, right-click on the device, select "Properties," go to the "Driver" tab, and choose "Roll Back Driver" if the option is available.

7. System Restore:

  • If the issues started recently, you can perform a system restore to revert your system to a previous state when everything was working.
  • Type "Create a restore point" in the Windows search bar, click on the result, go to the "System Protection" tab, and click on "System Restore."

8. Check for Hardware Issues:

  • If the problems persist, there may be a hardware issue. Contact HP support or consider visiting an authorized service center for further assistance.

9. Reset Windows Settings:

  • If none of the above steps resolve the issues, you may consider resetting your Windows settings. This should be done as a last resort, as it will revert some settings to their defaults.

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Gaya1239

HP Support


A_Gayathri
HP Support Community Administrator.

View solution in original post

3 REPLIES 3
HP Recommended

Hi @kevin_rio ,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.


If the touch screen, WiFi, and USB on the right side of your HP ENVY x360 2-in-1 laptop are not working, there are several troubleshooting steps you can try to identify and fix the issues. Here's a step-by-step guide:

 

1. Restart Your Laptop:

  • Sometimes, a simple restart can resolve various hardware and software issues. Restart your laptop and see if the problems persist.

2. Check Device Manager:

  • Press Windows Key + X and select "Device Manager."
  • Look for any yellow exclamation marks or symbols next to the touch screen, WiFi, or USB devices. This indicates a driver issue.
  • Right-click on the problematic devices and choose "Update driver" to search for updated drivers.

3. Windows Update:

  • Ensure your operating system is up to date by installing the latest Windows updates. This can include driver updates that might resolve the issues.

4. Disable and Re-enable Touch Screen:

  • Press Windows Key + X and select "Device Manager."
  • Locate the touch screen under "Human Interface Devices."
  • Right-click on the touch screen, choose "Disable device," wait a moment, then right-click again and select "Enable device."

5. Check Power Management Settings:

  • Open Device Manager, right-click on the affected devices, go to "Properties," and check the "Power Management" tab. Ensure that the option to "Allow the computer to turn off this device to save power" is not selected.

6. Roll Back Drivers:

  • If you recently updated your drivers and the issues started afterward, consider rolling back the driver to the previous version.
  • In Device Manager, right-click on the device, select "Properties," go to the "Driver" tab, and choose "Roll Back Driver" if the option is available.

7. System Restore:

  • If the issues started recently, you can perform a system restore to revert your system to a previous state when everything was working.
  • Type "Create a restore point" in the Windows search bar, click on the result, go to the "System Protection" tab, and click on "System Restore."

8. Check for Hardware Issues:

  • If the problems persist, there may be a hardware issue. Contact HP support or consider visiting an authorized service center for further assistance.

9. Reset Windows Settings:

  • If none of the above steps resolve the issues, you may consider resetting your Windows settings. This should be done as a last resort, as it will revert some settings to their defaults.

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Gaya1239

HP Support


A_Gayathri
HP Support Community Administrator.
HP Recommended

👍Thank you, it's really helpful!

HP Recommended

@kevin_rio ,

 

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

 

Have a great day ahead!


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.