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‎02-16-2025 12:35 PM

HP Recommended
Product: HP 14-dq0000 Laptop PC (56Z60AV)
Operating System: Microsoft Windows 10 in S Mode

My HP Laptop won't connect to my GalaxyS24.

When I go to pair the two, they both show the same pairing code and they both INITIALLY will say CONNECTED and then my laptop says it's disconnected!

I've tried multiple times & multiple ways with no avail.  Can anyone please help me?

Category:
1 REPLY 1

‎02-19-2025 08:05 AM

HP Recommended

Hi @Jim1477,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding laptops connectivity!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

Remove & Re-Pair the Devices

  • On your laptop:
    • Go to Settings > Devices > Bluetooth & other devices
    • Click on your Galaxy S24, then select Remove device
  • On your Galaxy S24:
    • Open Settings > Connections > Bluetooth
    • Find your HP Laptop, tap Forget

Now, restart both devices and try pairing again.

 

Update Bluetooth Drivers

  • Press Win + X > Select Device Manager
  • Expand Bluetooth, right-click your Bluetooth device, and choose Update driver
  • Select Search automatically for drivers

If no updates are found, go to HP’s website and manually install the latest Bluetooth driver.

 

Turn Off Battery Saver & Power Management

  • On your laptop:
    • Go to Settings > System > Power & sleep
    • Make sure Battery saver is turned off
    • In Device Manager, right-click the Bluetooth adapter, go to Properties > Power Management, and uncheck "Allow the computer to turn off this device to save power"

 

Check for Bluetooth Interference & Test Another Device

  • Move your laptop and phone closer (avoid WiFi routers, microwaves, or other electronic interference)
  • Try pairing your Galaxy S24 with another device to confirm the issue
  • Try pairing your HP laptop with another phone

Let me know how it goes. 💙✨

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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