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‎08-04-2022 02:58 PM

HP Recommended
Product: HP ENVY x360 - 15-u111dx (ENERGY STAR)

I have had this laptop for a while. I'm running windows 10 on it, and I've been having trouble connecting to wifi. By which I mean if there isn't an ethernet cable to plug it directly into the router, it does not even attempt to find a wifi source or connect to the internet via any other means. It simply refuses to find those means. 

At first I believed it to be a setting issue--maybe I messed with the wrong setting and it broke the logic chain somewhere. But recently I've begun wondering if it's a hardware problem of some sort, (due to the age of the product.) 

Is there anyone who can tell me why I don't have a wireless connection, or even an option to connect? 

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1 person had the same question
1 REPLY 1

‎08-04-2022 04:34 PM

HP Recommended

@AmstutzSC 

 

Its specs

 

         https://support.hp.com/au-en/document/c04557725

 

It has  SPS-WLAN 802.11AC+BT4 2x2 7260 adapter (Intel) part #  784650-005. Please download and install both wifi and Bluetooth:

 

       https://www.intel.com.au/content/www/au/en/products/sku/75439/intel-dual-band-wirelessac-7260/downlo...

 

Regards.

BH
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