USB HID mouse will not connect to laptop

[hunchowe]

My USB Logitech mouse will not connect to my HP Pavilion laptop. I do not believe it is an issue with the mouse as I've previously used it on another laptop in the last few months. In Bluetooth devices, the mouse and USB pop up as inputs but will not connect to the laptop. Drivers are up to date, and I attempted to uninstall the mouse in device manager to no avail. Any help would be appreciated. 

[Nal_NR]

Hi @hunchowe ,

Welcome to the HP Support Community. 

I understand the USB mouse has stopped functioning on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

As you mentioned the USB mouse has stopped functioning on your PC.

First, try connecting the mouse to a different USB port on your PC and check if it works.

If the keyboard and mouse are not functioning on your PC. Try few steps recommended below.

• Turn off the computer and then restart it.
• Next go to device manager again and Click the arrow next to mice and pointing device, right-click the mouse device name, then select Uninstall to remove the device from Windows.
  Continue removing device names in the mouse category until all device names have been uninstalled.
  Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
  Wait for the computer to restart and open Windows.

• If your mouse is not working, follow these instructions:
• Reconnect the mouse.
• If you have a wireless mouse, try to connect the USB receiver to a different port.
• If you have a wired USB mouse, disconnect and reconnect to a different USB port.
• If you have a wired mouse using a PS/2 connection, proceed to the next step.
• Try the mouse on another computer or a different mouse on the current computer to see if the issue follows the mouse.
• If the issue does not occur on another computer with the same mouse, it could be software related.
• If the issue persists on another computer with the same mouse, the mouse might be defective.
• If another mouse is not available to test with, test the attached mouse in the HP Hardware Diagnostics. To open the Hardware Diagnostics:
• Restart the computer and repeatedly press the F2 key while the computer starts up.
• The HP Hardware Diagnostics screen opens
• Select Component Tests from the main menu.
• Click and run the Mouse test to confirm the level of functionality of your mouse.

Refer to this article to troubleshoot mouse issues further.

Keep me posted for further assistance

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