• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-13-2020 11:01 PM

HP Recommended
Product: hp 15-cr0037
Operating System: Microsoft Windows 10 (64-bit)

I dont even know if anyone on here can help me, but i ordered a type c usb to rj45 network cable because my laptop does not have an Ethernet port and I have to be wired to my modem to work from home. well i got it in today and i plugged it in because everything is supposed to download automatically. and it said that "such and such device is ready to use" but in the network settings it wont show a LAN or Ethernet connection available, and I have to have this working by tomorrow or i loose my job! help!!

1 REPLY 1

‎08-16-2020 04:13 PM

HP Recommended

@JennyBangs I suggest you check other devices with the USB ports and ensure it's working fine, if it works fine with other devices, you may want to check with an alternate USB to RJ45 converter, and if the USB port isn't working: click here to troubleshoot USB ports.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.