Unable to connect 5 ghz wifi and sometime 2.4 ghz refereshing

[srini005]

Hi Team,

I am facing couple of issue

issue 1:-

Can some help me out this issue I am facing internet connectivity issue to 5 Ghz. I can able to see in my wifi 2.4 ghz other 5 ghz not displaying

After done many research in online  checking the with the below command my laptop will not support for 5 ghz 

netsh wlan show interfaces

My laptop specification

HP Pavilion g6 Notebook PC

Prod no # C0P15PA#ACJ

Windows 8 Single Language 64-bit 

issue 2:-

In sometime my 2.4 ghz is disconnecting and after some time it reconnecting,since my laptop is not support for 5 ghz Completely depedeing on 2.4 ghz and based on the research from online resetting the router,and updated the network adapters but still isssue is presist.

Pls guide me on both this issue

[Paul_Tikkanen]

Hi:

Your notebook comes with a Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter.

Anytime you see a wireless N adapter with a suffix that ends in b/g/n, that means it is a single band (2.4 GHz) only wifi adapter.  It cannot connect to the 5.0 GHz wifi band.

Dual band wifi N adapters have suffixes that end in a/b/g/n or a/g/n.

For the wireless issue on the 2.4 Ghz band, the only suggestion I can offer would be to install the latest W8 wifi driver for the Ralink wifi adapter. 

5.0.53.0 Rev.D     May 18, 2015

https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71421.exe

If you want dual band wifi capability, you would have to replace the Ralink wifi card with a dual band wifi card.

[abdouh1994]

Try restarting your router. If it doesnt work, try reseting the router, maybe some settings have changed.

[srini005]

Thank you so much for your reply 

1)for the issue 2.4 ghz automatic disconnectin as per your guidance let me install the driver updated one which you provided the link 

2) for the 5 ghz issue is possible from my end to put the wireless device in laptop the hardware one or do we have any external USB dual band adapter Kindly suggest the product for both the internal and external dual band adapters.

Note :- whether i can able to put the internal hardware dual band adapter by my own suggest me

[Paul_Tikkanen]

You're very welcome.

While the card I recommend is not listed in the service manual, I believe you can install this model wifi adapter in your notebook since it has an Intel processor...

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0   HP Part # 710661-001

The card is readily available on Amazon or eBay.

Do your search by the HP part #, not the model of the wifi card.

Before installing the card, uninstall the Ralink wifi and bluetooth drivers first in the device manager, and you may also have to uninstall the Ralink Bluetooth software in the Windows Control Panel>Programs section.

Here are the links to the W8 wifi and bluetooth drivers for the Intel wifi card...

https://ftp.hp.com/pub/softpaq/sp68001-68500/sp68379.exe

https://ftp.hp.com/pub/softpaq/sp68001-68500/sp68481.exe

Here is the link to the service manual for your notebook.  

The wifi card R & R procedures can be found in chapter 4.

http://h10032.www1.hp.com/ctg/Manual/c03593041

[srini005]

Thank you ,

After i have done the driver installation still i am facing 2.4 ghz dropping issue again it is started connecting and reconnecting ,but my 5 ghz is network is perfectly working fine

only the connecting dropping on 2.4 ghz could you guide me o fix the issue 

provide me the external usb driver adapters link to purchase in online

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Unfortunately, I don't have any other suggestions for you to try regarding the Ralink wifi adapter.

As far as an external USB adapter, there are hundreds on the market to choose from.

This one seems good to me because it does not stick out too far of the USB port...but I suggest you just check out a few models.

https://www.amazon.com/Edimax-Adapter-Supports-MU-MIMO-EW-7822ULC/dp/B01MY7PL10/ref=cm_cr_arp_d_prod...