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‎02-23-2021 06:46 PM

HP Recommended

I am getting this message when i try to install new Driver

"the existing product version is higher than your product version. installation quit"

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‎02-23-2021 06:50 PM

HP Recommended

No install new wireless card with 2.4/5 Ghz and Bluetooth. Stock PC only had 2.4 Ghz wifi & no Bluetooth

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‎02-23-2021 06:55 PM

HP Recommended

am getting this message

the existing product version is higher than your product version. installation quit

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‎02-23-2021 07:05 PM

HP Recommended

See if my solution at the link below works...if not, I don't have any other suggestions for you.

 

Solved: HP ProBook 4540s Bluetooth problem in Windows 10 (64-bit) - HP Support Community - 7819414

 

You should have bought this dual band Broadcom wifi/Bluetooth adapter, and you would not have had any issues.

 

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter  HP part #730668-001.

 

Or if you wanted to really upgrade the card to the max, you could have bought this one...

 

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo HP part # 724935-001

 

 

 

 

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‎02-24-2021 02:39 PM

HP Recommended

Thank You for your help. I have ordered the 724935-001 Card. I found a used one for $20. Hopefully once i install new card i will be trouble free. I will return card i now have on Laptop to Amazon. If i have question in the future can i contact you for help? Thanks Again

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‎02-24-2021 03:20 PM

HP Recommended

You're very welcome.

 

Please post back and let us know how your second attempt at a wifi card upgrade went.

 

Here are the links to the W10 drivers you need for the Broadcom AC wifi card.

 

Wifi:   7.35.351.0

 

https://ftp.hp.com/pub/softpaq/sp78001-78500/sp78044.exe

 

BT:  12.0.1.921

 

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75330.exe

 

After you are connected to the internet, Windows update should install a slightly newer wifi driver....7.35.352.0

 

Before installing the card, uninstall the Atheros wifi and bluetooth drivers in the device manager.

 

If there is any atheros bluetooth software in the Windows control panel, uninstall that too.

 

Then shut down, unplug the PC, remove the battery and install the BCM card.

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‎02-28-2021 03:30 PM

HP Recommended

i installed new 724935-001 card & installed new Two drivers you sent me. Worked great. Great speeds & bluetooth worked right away. Found my BT headphones right away. Thank you for your help

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‎02-28-2021 03:34 PM

HP Recommended

Anytime.

 

Glad to have been of assistance, and thanks for letting us know that the BCM AC wifi/Bluetooth card worked just fine for you.

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