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Booker716
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Message 1 of 18
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Solved!

Unable to connect Bluetooth device to PC

HP Recommended
Pavilion 17-e016dx/E8B9OUA
Microsoft Windows 10 (64-bit)
Spoiler
I upgraded My Wireless card because old card did not have 5G plus i wanted Bluetooth. New card is a Qualcomm Atheros "AR5B22" Half Mini PCle-PCEI-Express Wireless WLAN WiFi Card. I now have Both 2.4/5 Ghz and am able to use. But i cannot get Bluetooth to work. I do a search for BT Device but never find my Headphones. I am guessing i may have wrong driver installed. I am hoping someone may be able help me solve this problem.BT Icon.jpg

Wifi Card.jpg

   

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Paul_Tikkanen
Level 21
Level 21
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Message 14 of 18
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See if my solution at the link below works...if not, I don't have any other suggestions for you.

 

Solved: HP ProBook 4540s Bluetooth problem in Windows 10 (64-bit) - HP Support Community - 7819414

 

You should have bought this dual band Broadcom wifi/Bluetooth adapter, and you would not have had any issues.

 

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter  HP part #730668-001.

 

Or if you wanted to really upgrade the card to the max, you could have bought this one...

 

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo HP part # 724935-001

 

 

 

 

View solution in original post

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Paul_Tikkanen
Level 21
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Hi:

 

What model wifi adapter does your notebook have?

 

If you don't know, go to the device manager, click to expand the Network adapters device manager category, and there you will find the name and model number of the wireless network adapter.

 

The product specs page indicates that your PC didn't come with Bluetooth -- wifi only.

 

HP Pavilion 17-e016dx Notebook PC Product Specifications | HP® Customer Support

 

But since there were drivers installed for a Bluetooth device, the specs and parts list must be incorrect.

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Booker716
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Message 3 of 18
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Network Adapters.jpg

Sorry for Pic. hope this helps

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Booker716
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Hope this pic helps, Thank You

 

Device ManagerDevice Manager

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Booker716
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I have to reduce size of jpg

 

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Booker716
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Network Adapters.jpg

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Booker716
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Network Adapters-min.jpg

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Booker716
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I have reduced JPEG Image to 220Kb dont know why it is not uploading pic

Network Adapters-min.jpg

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Booker716
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Message 9 of 18
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Bluetooth Device (Personal Area Network)

Qualcomm Atheros AR946x Wireless Network Adapter

Realtek PCle FE Family Controller

TAP-Windows Adapter V9

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Paul_Tikkanen
Level 21
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Message 10 of 18
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Hi:

 

You probably need to install the W10 Atheros Bluetooth driver if you see a generic Bluetooth adapter listed under the Bluetooth device manager category.

 

This package contains the driver installation package for the Qualcomm Atheros Bluetooth module in the supported notebook models running a supported operating system.

 

10.0.1.0 

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe

 

 

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