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02-22-2021 04:22 PM
Solved! Go to Solution.
02-22-2021 04:39 PM - edited 02-22-2021 04:41 PM
What model wifi adapter does your notebook have?
If you don't know, go to the device manager, click to expand the Network adapters device manager category, and there you will find the name and model number of the wireless network adapter.
The product specs page indicates that your PC didn't come with Bluetooth -- wifi only.
But since there were drivers installed for a Bluetooth device, the specs and parts list must be incorrect.
02-23-2021 04:54 AM
You probably need to install the W10 Atheros Bluetooth driver if you see a generic Bluetooth adapter listed under the Bluetooth device manager category.
This package contains the driver installation package for the Qualcomm Atheros Bluetooth module in the supported notebook models running a supported operating system.