Unable to connect Bluetooth device to PC

Booker716 · ‎02-22-2021

I upgraded My Wireless card because old card did not have 5G plus i wanted Bluetooth. New card is a Qualcomm Atheros "AR5B22" Half Mini PCle-PCEI-Express Wireless WLAN WiFi Card. I now have Both 2.4/5 Ghz and am able to use. But i cannot get Bluetooth to work. I do a search for BT Device but never find my Headphones. I am guessing i may have wrong driver installed. I am hoping someone may be able help me solve this problem. BT Icon.jpg

I upgraded My Wireless card because old card did not have 5G plus i wanted Bluetooth. New card is a Qualcomm Atheros "AR5B22" Half Mini PCle-PCEI-Express Wireless WLAN WiFi Card. I now have Both 2.4/5 Ghz and am able to use. But i cannot get Bluetooth to work. I do a search for BT Device but never find my Headphones. I am guessing i may have wrong driver installed. I am hoping someone may be able help me solve this problem.

Paul_Tikkanen · ‎02-23-2021

See if my solution at the link below works...if not, I don't have any other suggestions for you.

Solved: HP ProBook 4540s Bluetooth problem in Windows 10 (64-bit) - HP Support Community - 7819414

You should have bought this dual band Broadcom wifi/Bluetooth adapter, and you would not have had any issues.

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter HP part #730668-001.

Or if you wanted to really upgrade the card to the max, you could have bought this one...

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo HP part # 724935-001

View solution in original post

Paul_Tikkanen · ‎02-22-2021

Hi:

What model wifi adapter does your notebook have?

If you don't know, go to the device manager, click to expand the Network adapters device manager category, and there you will find the name and model number of the wireless network adapter.

The product specs page indicates that your PC didn't come with Bluetooth -- wifi only.

HP Pavilion 17-e016dx Notebook PC Product Specifications | HP® Customer Support

But since there were drivers installed for a Bluetooth device, the specs and parts list must be incorrect.

Booker716 · ‎02-22-2021

Sorry for Pic. hope this helps

Booker716 · ‎02-22-2021

Hope this pic helps, Thank You

Device Manager

Booker716 · ‎02-22-2021

I have to reduce size of jpg

Booker716 · ‎02-22-2021

Booker716 · ‎02-22-2021

Booker716 · ‎02-22-2021

I have reduced JPEG Image to 220Kb dont know why it is not uploading pic

Booker716 · ‎02-22-2021

Bluetooth Device (Personal Area Network)

Qualcomm Atheros AR946x Wireless Network Adapter

Realtek PCle FE Family Controller

TAP-Windows Adapter V9

Paul_Tikkanen · ‎02-23-2021

Hi:

You probably need to install the W10 Atheros Bluetooth driver if you see a generic Bluetooth adapter listed under the Bluetooth device manager category.

This package contains the driver installation package for the Qualcomm Atheros Bluetooth module in the supported notebook models running a supported operating system.

10.0.1.0

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe

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Unable to connect Bluetooth device to PC