Unable to connect Hp Bluetooth keyboard to my laptop

[nikiGimi]

Hi, I can't connect Hp Bluetooth keyboard with my laptop. It has been connected to my phone but unable to connect with my laptop 

[Raj2111]

Hi @nikiGimi 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

here are some troubleshooting steps to help you resolve the issue:

Ensure Bluetooth is Enabled:

• On your laptop, go to Settings > Devices > Bluetooth & other devices.
• Make sure Bluetooth is turned on.

Remove Old Pairings:

• If the keyboard is already paired with your phone, turn off Bluetooth on your phone to avoid interference.
• If the keyboard has previously been connected to your laptop, go to Bluetooth & other devices, find the keyboard, click on it, and select Remove device.

Put the Keyboard in Pairing Mode:

• Turn on the keyboard and make sure it’s in pairing mode. Usually, this involves holding down the Bluetooth button or a designated pairing button until the LED indicator starts blinking.

Add the Keyboard on Your Laptop:

• In the Bluetooth settings on your laptop, click on Add Bluetooth or other device.
• Select Bluetooth and wait for your keyboard to appear in the list of available devices.
• Click on your keyboard to pair it.

Update Bluetooth Drivers:

• Go to Device Manager (right-click the Start button and select it).
• Expand Bluetooth, right-click your Bluetooth adapter, and choose Update driver.
• Select Search automatically for updated driver software.

Check for Windows Updates:

• Ensure that your Windows is up to date by going to Settings > Update & Security > Windows Update and clicking Check for updates.

Refer to this link : https://support.hp.com/th-en/document/ish_1997725-494908-16

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support