Unable to connect to realtek hardware

[wuli]

I have been unable to find my wifi settings and after troubleshooting I saw it was an issue with my ethernet cable and realtek rtl8821ce 802.11ac PCIe Adapter. I have tried every suggestion from enabling to uninstalling and downloading on another Pc and using a drive ti reinstall since I and unable to connect to the internet on the Laptop. All attempts have been unsuccessful, I need help urgently

[Anand_Andy]

Hi @wuli,

Welcome to the HP Support Community

I understand you are getting an error on your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

Lets' try the below steps:

Crisis BIOS Recovery

1. Turn off the computer, and then connect the power cord.
2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

1. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

• If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
• If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
• If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
• If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
• If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
  The HP BIOS Update screen displays and the recovery begins automatically.

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

Hope this helps! Keep me posted. 

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