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HP Recommended
Pavillion DV6 3116TU
Microsoft Windows 10 (64-bit)

Hello I am not able to connect to wifi after I upgraded to windows 10 Pro. It says cannot connect to this network for all wifi networks.

2 REPLIES 2
HP Recommended

Hi

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

 

 

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

 

 

Also was it from W7?

 

Is there a WiFi setting in the BIOS?

 

Could it need one of these?

HP Wireless Button Driver

1.1.5.1 Rev.A 4.7 MB Jul 15, 2015 Download

 

 

If in doubt please ask.

HP Recommended

Hello thank you for the quick response. 

Please find below the result of the script.

Physical Address    Transport Name
=================== ==========================================================
70-F3-95-DA-3C-19   Media disconnected
E0-2A-82-11-DB-97   Media disconnected
60-EB-69-4F-15-10   Media disconnected
02-0D-3E-56-31-4C   \Device\Tcpip_{23D751BC-EC77-40C9-BEAF-0D822E5FE554}

The Wired AutoConfig Service (dot3svc) is not running.


There is 1 interface on the system:

    Name                   : Wi-Fi
    Description            : Ralink RT3090 802.11b/g/n WiFi Adapter
    GUID                   : 6ba9bbe5-aab3-4ccc-b42f-545871029fce
    Physical address       : e0:2a:82:11:db:97
    State                  : disconnected
    Radio status           : Hardware On
                             Software On

    Hosted network status  : Not available


Interface name: Wi-Fi

    Driver                    : Ralink RT3090 802.11b/g/n WiFi Adapter
    Vendor                    : Ralink Technology, Corp.
    Provider                  : Microsoft
    Date                      : 5/18/2015
    Version                   : 5.0.57.0
    INF file                  : netr28x.inf
    Type                      : Native Wi-Fi Driver
    Radio types supported     : 802.11b 802.11g 802.11n
    FIPS 140-2 mode supported : Yes
    802.11w Management Frame Protection supported : Yes
    Hosted network supported  : Yes
    Authentication and cipher supported in infrastructure mode:
                                Open            None
                                Open            WEP-40bit
                                Open            WEP-104bit
                                Open            WEP
                                WPA-Enterprise  TKIP
                                WPA-Enterprise  CCMP
                                WPA-Personal    TKIP
                                WPA-Personal    CCMP
                                WPA2-Enterprise TKIP
                                WPA2-Enterprise CCMP
                                WPA2-Personal   TKIP
                                WPA2-Personal   CCMP
                                Vendor defined  TKIP
                                Vendor defined  CCMP
                                WPA2-Enterprise Vendor defined
                                WPA2-Enterprise Vendor defined
                                Vendor defined  Vendor defined
                                Vendor defined  Vendor defined
                                Vendor defined  Vendor defined
    Authentication and cipher supported in ad-hoc mode:
                                Open            None
                                Open            WEP-40bit
                                Open            WEP-104bit
                                Open            WEP
                                WPA2-Personal   CCMP
                                Vendor defined  Vendor defined
    Wireless Display Supported: No (Graphics Driver: No, Wi-Fi Driver: Yes)

Press any key to continue . . .

Host Name:                 DESKTOP-C24J4V6
OS Name:                   Microsoft Windows 10 Pro
OS Version:                10.0.18363 N/A Build 18363
System Manufacturer:       Hewlett-Packard
System Model:              HP Pavilion dv6 Notebook PC
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~933 Mhz
BIOS Version:              Hewlett-Packard F.23, 10/21/2010
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              00004009
Time Zone:                 (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
Total Physical Memory:     5,942 MB
Available Physical Memory: 3,793 MB
Virtual Memory: Max Size:  7,606 MB
Virtual Memory: Available: 5,522 MB
Virtual Memory: In Use:    2,084 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\DESKTOP-C24J4V6
Hotfix(s):                 7 Hotfix(s) Installed.
                           [01]: KB4532938
                           [02]: KB4513661
                           [03]: KB4516115
                           [04]: KB4517245
                           [05]: KB4521863
                           [06]: KB4528759
                           [07]: KB4528760
Network Card(s):           4 NIC(s) Installed.
                           [01]: Bluetooth Device (Personal Area Network)
                                 Connection Name: Bluetooth Network Connection
                                 Status:          Media disconnected
                           [02]: Ralink RT3090 802.11b/g/n WiFi Adapter
                                 Connection Name: Wi-Fi
                                 Status:          Media disconnected
                           [03]: Realtek PCIe GBE Family Controller
                                 Connection Name: Ethernet
                                 Status:          Media disconnected
                           [04]: Remote NDIS Compatible Device
                                 Connection Name: Ethernet 2
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.42.129
                                 IP address(es)
                                 [01]: 192.168.42.204
                                 [02]: fe80::b8d3:a3b6:df01:86ea
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: No
                           Second Level Address Translation: Yes
                           Data Execution Prevention Available: Yes

Name                      InterfaceDescription                    ifIndex Status       MacAddress             LinkSpeed
----                      --------------------                    ------- ------       ----------             ---------
Ethernet                  Realtek PCIe GBE Family Controller           14 Disconnected 60-EB-69-4F-15-10          0 bps
Wi-Fi                     Ralink RT3090 802.11b/g/n WiFi Adapter        9 Disconnected E0-2A-82-11-DB-97        72 Mbps
Bluetooth Network Conn... Bluetooth Device (Personal Area Netw...       6 Disconnected 70-F3-95-DA-3C-19         3 Mbps
Ethernet 2                Remote NDIS Compatible Device                 4 Up           02-0D-3E-56-31-4C     426.0 Mbps



Name                      InterfaceDescription                     DriverFileName  DriverDate DriverVersion NdisVersion
----                      --------------------                     --------------  ---------- ------------- -----------
Ethernet                  Realtek PCIe GBE Family Controller       Rt630x64.sys    2014-05-08 8.32.508.2014 6.30
Wi-Fi                     Ralink RT3090 802.11b/g/n WiFi Adapter   netr28x.sys     2015-05-18 5.0.57.0      6.70
Bluetooth Network Conn... Bluetooth Device (Personal Area Network) bthpan.sys      2006-06-21 10.0.18362.1  6.30
Ethernet 2                Remote NDIS Compatible Device            usb80236.sys    2006-06-21 10.0.18362.1  6.30




ComputerName                          : DESKTOP-C24J4V6
InterfaceAlias                        : Ethernet 2
InterfaceIndex                        : 4
InterfaceDescription                  : Remote NDIS Compatible Device
NetCompartment.CompartmentId          : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress           : 02-0D-3E-56-31-4C
NetAdapter.Status                     : Up
NetProfile.Name                       : Network 6
NetProfile.NetworkCategory            : Private
NetProfile.IPv6Connectivity           : NoTraffic                                                                                                                       NetProfile.IPv4Connectivity           : Internet                                                                                                                        IPv6LinkLocalAddress                  : fe80::b8d3:a3b6:df01:86ea%4                                                                                                     IPv4Address                           : 192.168.42.204                                                                                                                  IPv6DefaultGateway                    :                                                                                                                                 IPv4DefaultGateway                    : 192.168.42.129                                                                                                                  NetIPv6Interface.NlMTU                : 1500                                                                                                                            NetIPv4Interface.NlMTU                : 1500                                                                                                                            NetIPv6Interface.DHCP                 : Enabled                                                                                                                         NetIPv4Interface.DHCP                 : Enabled                                                                                                                         DNSServer                             : 192.168.42.129                                                                                                                                                                                                                                                                                          ComputerName                          : DESKTOP-C24J4V6                                                                                                                 InterfaceAlias                        : Wi-Fi                                                                                                                           InterfaceIndex                        : 9                                                                                                                               InterfaceDescription                  : Ralink RT3090 802.11b/g/n WiFi Adapter                                                                                          NetCompartment.CompartmentId          : 1                                                                                                                               NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress           : E0-2A-82-11-DB-97
NetAdapter.Status                     : Disconnected

ComputerName                          : DESKTOP-C24J4V6
InterfaceAlias                        : Ethernet
InterfaceIndex                        : 14
InterfaceDescription                  : Realtek PCIe GBE Family Controller
NetCompartment.CompartmentId          : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress           : 60-EB-69-4F-15-10
NetAdapter.Status                     : Disconnected

ComputerName                          : DESKTOP-C24J4V6
InterfaceAlias                        : Bluetooth Network Connection
InterfaceIndex                        : 6
InterfaceDescription                  : Bluetooth Device (Personal Area Network)
NetCompartment.CompartmentId          : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress           : 70-F3-95-DA-3C-19
NetAdapter.Status                     : Disconnected





ComputerName           : internetbeacon.msedge.net
RemoteAddress          : 117.18.232.200
InterfaceAlias         : Ethernet 2
SourceAddress          : 192.168.42.204
PingSucceeded          : True
PingReplyDetails (RTT) : 71 ms

 

Also I tried to install the bluetooth button driver. It is failing with error

error.PNG

 

I am able to connect to internet through ethernet but not able to access internet through wifi. Some wifi networks it cannot even connect to but some mobile hotspot it connects without internet access.

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