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- Unable to connect to wifi.

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01-18-2020 01:27 AM
Hello I am not able to connect to wifi after I upgraded to windows 10 Pro. It says cannot connect to this network for all wifi networks.
01-18-2020 05:18 AM
Hi
Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.
Post anything non-personal, but relevant please.
@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers
PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE
Also was it from W7?
Is there a WiFi setting in the BIOS?
Could it need one of these?
HP Wireless Button Driver
1.1.5.1 Rev.A 4.7 MB Jul 15, 2015 Download
If in doubt please ask.
01-18-2020 05:55 AM
Hello thank you for the quick response.
Please find below the result of the script.
Physical Address Transport Name
=================== ==========================================================
70-F3-95-DA-3C-19 Media disconnected
E0-2A-82-11-DB-97 Media disconnected
60-EB-69-4F-15-10 Media disconnected
02-0D-3E-56-31-4C \Device\Tcpip_{23D751BC-EC77-40C9-BEAF-0D822E5FE554}
The Wired AutoConfig Service (dot3svc) is not running.
There is 1 interface on the system:
Name : Wi-Fi
Description : Ralink RT3090 802.11b/g/n WiFi Adapter
GUID : 6ba9bbe5-aab3-4ccc-b42f-545871029fce
Physical address : e0:2a:82:11:db:97
State : disconnected
Radio status : Hardware On
Software On
Hosted network status : Not available
Interface name: Wi-Fi
Driver : Ralink RT3090 802.11b/g/n WiFi Adapter
Vendor : Ralink Technology, Corp.
Provider : Microsoft
Date : 5/18/2015
Version : 5.0.57.0
INF file : netr28x.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Vendor defined TKIP
Vendor defined CCMP
WPA2-Enterprise Vendor defined
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
Vendor defined Vendor defined
Wireless Display Supported: No (Graphics Driver: No, Wi-Fi Driver: Yes)
Press any key to continue . . .
Host Name: DESKTOP-C24J4V6
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.18363 N/A Build 18363
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv6 Notebook PC
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~933 Mhz
BIOS Version: Hewlett-Packard F.23, 10/21/2010
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: 00004009
Time Zone: (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
Total Physical Memory: 5,942 MB
Available Physical Memory: 3,793 MB
Virtual Memory: Max Size: 7,606 MB
Virtual Memory: Available: 5,522 MB
Virtual Memory: In Use: 2,084 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\DESKTOP-C24J4V6
Hotfix(s): 7 Hotfix(s) Installed.
[01]: KB4532938
[02]: KB4513661
[03]: KB4516115
[04]: KB4517245
[05]: KB4521863
[06]: KB4528759
[07]: KB4528760
Network Card(s): 4 NIC(s) Installed.
[01]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[02]: Ralink RT3090 802.11b/g/n WiFi Adapter
Connection Name: Wi-Fi
Status: Media disconnected
[03]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[04]: Remote NDIS Compatible Device
Connection Name: Ethernet 2
DHCP Enabled: Yes
DHCP Server: 192.168.42.129
IP address(es)
[01]: 192.168.42.204
[02]: fe80::b8d3:a3b6:df01:86ea
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: No
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe GBE Family Controller 14 Disconnected 60-EB-69-4F-15-10 0 bps
Wi-Fi Ralink RT3090 802.11b/g/n WiFi Adapter 9 Disconnected E0-2A-82-11-DB-97 72 Mbps
Bluetooth Network Conn... Bluetooth Device (Personal Area Netw... 6 Disconnected 70-F3-95-DA-3C-19 3 Mbps
Ethernet 2 Remote NDIS Compatible Device 4 Up 02-0D-3E-56-31-4C 426.0 Mbps
Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe GBE Family Controller Rt630x64.sys 2014-05-08 8.32.508.2014 6.30
Wi-Fi Ralink RT3090 802.11b/g/n WiFi Adapter netr28x.sys 2015-05-18 5.0.57.0 6.70
Bluetooth Network Conn... Bluetooth Device (Personal Area Network) bthpan.sys 2006-06-21 10.0.18362.1 6.30
Ethernet 2 Remote NDIS Compatible Device usb80236.sys 2006-06-21 10.0.18362.1 6.30
ComputerName : DESKTOP-C24J4V6
InterfaceAlias : Ethernet 2
InterfaceIndex : 4
InterfaceDescription : Remote NDIS Compatible Device
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 02-0D-3E-56-31-4C
NetAdapter.Status : Up
NetProfile.Name : Network 6
NetProfile.NetworkCategory : Private
NetProfile.IPv6Connectivity : NoTraffic NetProfile.IPv4Connectivity : Internet IPv6LinkLocalAddress : fe80::b8d3:a3b6:df01:86ea%4 IPv4Address : 192.168.42.204 IPv6DefaultGateway : IPv4DefaultGateway : 192.168.42.129 NetIPv6Interface.NlMTU : 1500 NetIPv4Interface.NlMTU : 1500 NetIPv6Interface.DHCP : Enabled NetIPv4Interface.DHCP : Enabled DNSServer : 192.168.42.129 ComputerName : DESKTOP-C24J4V6 InterfaceAlias : Wi-Fi InterfaceIndex : 9 InterfaceDescription : Ralink RT3090 802.11b/g/n WiFi Adapter NetCompartment.CompartmentId : 1 NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : E0-2A-82-11-DB-97
NetAdapter.Status : Disconnected
ComputerName : DESKTOP-C24J4V6
InterfaceAlias : Ethernet
InterfaceIndex : 14
InterfaceDescription : Realtek PCIe GBE Family Controller
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 60-EB-69-4F-15-10
NetAdapter.Status : Disconnected
ComputerName : DESKTOP-C24J4V6
InterfaceAlias : Bluetooth Network Connection
InterfaceIndex : 6
InterfaceDescription : Bluetooth Device (Personal Area Network)
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 70-F3-95-DA-3C-19
NetAdapter.Status : Disconnected
ComputerName : internetbeacon.msedge.net
RemoteAddress : 117.18.232.200
InterfaceAlias : Ethernet 2
SourceAddress : 192.168.42.204
PingSucceeded : True
PingReplyDetails (RTT) : 71 ms
Also I tried to install the bluetooth button driver. It is failing with error
I am able to connect to internet through ethernet but not able to access internet through wifi. Some wifi networks it cannot even connect to but some mobile hotspot it connects without internet access.