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HP Recommended
OMEN by HP laptop
Microsoft Windows 10 (64-bit)

Hello, I have a question about this, I'm not a computer savvy, however I know how to manage basic stuff, all my devices are connected to the same WI-FI network and in both the SMART TV and the laptop I know how to enable the wireless screen share, In my SMART TV I enable: SETTINGS/INPUT/SCREEN SHARE/  and the TV then shows me about a device trying to connect,  the issue Im having is this:

1) I'm trying to connect via wireless display to my SMART TV,  (keep in mind that I was able to use this feature when I first got my laptop, so I'm pretty sure is a setting that I'm missing,)  as you can see in pic 1 I select Connect to a wireless display,

 

 11

 

2) Pic #2 shows tham I'm able to select My smart tv,

 

 223) Pic #3 shows that for about  7 to 10 seconds later the laptop searches the device, but then  I get this error message ''Couldn't  connect'' and the SMART TV shows there is no device trying to connect.

 33

 

4) However if I do the same in my SAMSUNG device I'm able to share one PIC and in pic #5 you can see that I'm able to share the screen, the SMART TV shows: ''device is trying to connect'' and then it connects.

 44 55

5) The strangest thing is that on my SAMSUNG when I just got the laptop the RENOVATTI OMEN laptop appeared as an option to select to share the screen, and now it is only the SMART TV, as you can see on pic 6

 

 66

 

Can you please guide me about this, I'm clueless.

 

 

3 REPLIES 3
HP Recommended

 

@Renovatti

Thank you for being a part of HP Forums, 

It'll be an honor to guide you through the steps needed to identify your concern and/or address your query.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Have you ensured the laptop is compatible or supports connecting to the wireless display?

If yes, and you've used it once before as you've mentioned earlier, here's all you need to know and do, to resolve this issue:

 

Miracast is a wireless technology that projects the image from your computer screen onto another monitor, TV screen, projector, or streaming media player that also supports Miracast. You can use this to share what you’re doing on your computer, present a slideshow, or even play your favorite game on a larger screen.

Use the information in this document to connect your Miracast devices.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE (Step 1 Onward)

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Not very helpful, you are giving me info that is too basic, I already followed these steps:

 

https://dandar3.blogspot.com/2017/12/fix-wireless-display-your-display.html

 

and still nothing, YES my laptop has Windows 10

 

imagen.png

HP Recommended

 

@Renovatti

Thank you for responding,

This is the Riddle_Decipher, again!

 

I appreciate the details, that said, I recommend you reinstall both the wireless adapter and the graphics card drivers, then update the same using the HP website: Click here to find and install the same.

 

While you revert with the details, please provide the complete model name/number of your device for an accurate solution.

 

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge - "victorious")

If you would like to thank us for our efforts to help you, 

 Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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