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cjtan
New member
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Message 1 of 3
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Unable to detect wifi and ethernet connection

HP Recommended
pavilion 15-cs 2010tx
Microsoft Windows 10 (64-bit)

Wifi icon disappear after i turn it to sleep for 30 minutes. For troubleshoot, it need an internet connection, hence i try to plug in my ethernet cable connecting to my modem/router, problem after this is "Ethernet doesn't have a valid IP configuration."

Try several solution from the internet such as cmd command, altering system power option, download all network driver from intel website and install and update it one-by-one. Still nothing works. 

On device manager, the "network controller" is appearing with a yellow warning icon, device status- "The drivers for device is not installed (code28)", "No compatible drivers for this device.".

Current windows version: windows 10 version 20H2 

Edit: I tried solution from here ,passed wireless module test and set BIOS to default, still no effects. There are no HP recovery manger in windows 10?

 

 

2 REPLIES 2
banhien
Level 19
Level 19
96,883 65,596 12,556 21,638
Message 2 of 3
Flag Post
HP Recommended

@cjtan 

 

Please download and install

 

1. LAN:

            https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97002.exe

2. Wifi

           https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104315.exe

3. Bluetooth

           https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101769.exe

 

Regards.

BH
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cjtan
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

@banhien wrote:

@cjtan 

 

Please download and install

 

1. LAN:

            https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97002.exe

2. Wifi

           https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104315.exe

3. Bluetooth

           https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101769.exe

 

Regards.



Thanks for help,

 

for the LAN, a message prompted during install - "The driver is not supported on this OS version (10.0.19042)."

Other two is fine, yet it still didnt make any changes.

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