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DaveBOPT
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Solved!

Unable to find drivers for HP Laptop 14s-dq2512sa

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14s-dq2512sa
Microsoft Windows 10 (64-bit)

I can't seem to locate the drivers for https://www.hp.com/ie-en/laptops/product-details/2100722952  

The HP website returns the following message after entering the serial number - "We were unable to find drivers for your product."

I've tried manually installing the Realtek RTL8821CE-M also, but still no Wi-Fi

This is a new machine, with a fresh Windows 10 Pro. Without the Wi-Fi drivers I can't use the support assist tool to update the other drivers.

Any ideas would be great. I suspect I need both the chipset, and Wi-Fi drivers. 

Thanks

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Paul_Tikkanen
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Hi:

 

You should be able to use all of the drivers from the base model 14s-dq2000...

 

HP Laptop PC 14s-dq2000 Software and Driver Downloads | HP® Customer Support

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Paul_Tikkanen
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Hi:

 

You should be able to use all of the drivers from the base model 14s-dq2000...

 

HP Laptop PC 14s-dq2000 Software and Driver Downloads | HP® Customer Support

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DaveBOPT
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Amazing - thanks Paul.

 

I've spent 4 hours trying to locate that. Even Googling 14s-dq2 didn't auto-complete that model number.

 

Out of interest, is there a method for locating the 'nearest device model' in case I run into this issue again.

Seems every laptop I purchase from HP has an unnecessarily  long 'model number' 

 

Is it simply a case of replacing the last digits with zeros? 14s-dq2xxx

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Paul_Tikkanen
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You're very welcome.

 

Yes, that is exactly what you need to do when you don't get drivers by entering the model number or product number in the support page search box--14s-dq2000

 

I wish HP would go back to what they used to do back in the day, and provide a driver page for every single model PC they make.

 

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DaveBOPT
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Again really appreciate your help. Was starting to panic a little then - and I haven't had to panic regarding drivers for a while now.

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Paul_Tikkanen
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Anytime.

 

Glad to have been of assistance.

 

Enjoy your new notebook!

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