Unable to find drivers for HP Laptop 14s-dq2512sa

[DaveBOPT]

I can't seem to locate the drivers for https://www.hp.com/ie-en/laptops/product-details/2100722952  

The HP website returns the following message after entering the serial number - "We were unable to find drivers for your product."

I've tried manually installing the Realtek RTL8821CE-M also, but still no Wi-Fi

This is a new machine, with a fresh Windows 10 Pro. Without the Wi-Fi drivers I can't use the support assist tool to update the other drivers.

Any ideas would be great. I suspect I need both the chipset, and Wi-Fi drivers. 

Thanks

[Paul_Tikkanen · Accepted solution]

Hi:

You should be able to use all of the drivers from the base model 14s-dq2000...

HP Laptop PC 14s-dq2000 Software and Driver Downloads | HP® Customer Support

[DaveBOPT]

Amazing - thanks Paul.

I've spent 4 hours trying to locate that. Even Googling 14s-dq2 didn't auto-complete that model number.

Out of interest, is there a method for locating the 'nearest device model' in case I run into this issue again.

Seems every laptop I purchase from HP has an unnecessarily  long 'model number' 

Is it simply a case of replacing the last digits with zeros? 14s-dq2xxx

[Paul_Tikkanen]

You're very welcome.

Yes, that is exactly what you need to do when you don't get drivers by entering the model number or product number in the support page search box--14s-dq2000

I wish HP would go back to what they used to do back in the day, and provide a driver page for every single model PC they make.

[DaveBOPT]

Again really appreciate your help. Was starting to panic a little then - and I haven't had to panic regarding drivers for a while now.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Enjoy your new notebook!