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HP Recommended
HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV)
Microsoft Windows 11

I'm unable to pair my HP MPP 1.51 Pen with my laptop having Windows 11 operating system

5 REPLIES 5
HP Recommended

Hello @Uday24 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Bluetooth>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

Screenshot (50).png

Screenshot (48).png

HP Recommended

Hello @Uday24 

 

(1Download, install and update your system using Intel DSA

 

Intel Driver & Support Assistant (Intel DSA)

"The Intel Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware."

 

(2Restart Windows

(3Test your notebook

(4Please report back

HP Recommended

Still unable to detect and pair my pen 

HP Recommended

Hello @Uday24 

 

(1) Did Intel DSA detected and updated your intel bluetooth device ?

 

(2) Could be a "cold case" like this:

MPP 1.51 Stylus stopped working

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.