Unable to print from laptop after moving to a new wifi

[Chuck1511]

I have recently moving house to a temporary accommodation where the wifi is supplied by the resort. I have managed to set up the printer on the new wifi and able to print from my iphone but not from my hp laptop. I am also unable to scan from the printer.

[Raj_05]

Hi @Chuck1511,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Your issue seems to stem from the new Wi-Fi setup and device connectivity, especially since you're using resort-supplied Wi-Fi, which might have restrictions. Here are steps to resolve the issue.

Verify Printer Connectivity

1. Check Printer's Wi-Fi Status:
   • On the printer's control panel, print a Wireless Test Report or a Network Configuration Page.
   • Ensure it shows "Connected" and lists the same network name as your devices.
2. Ensure the Printer and Laptop Are on the Same Network:
   • Resort Wi-Fi might have separate networks for guests or different bands (e.g., 2.4GHz and 5GHz). Make sure your printer and laptop are on the same one.

Update Printer Settings on Your Laptop

1. Reinstall the Printer on Your Laptop:
   • Open Settings > Devices > Printers & Scanners.
   • Remove the old instance of the HP ENVY 6020e printer.
   • Add the printer again using Add a printer or scanner.
2. Use HP Smart App:
   • Download the HP Smart app from HP's website if not already installed.
   • Open the app, log in, and add your printer. The app will help establish the connection and diagnose issues.

Enable Scanning

1. Set Up Full Printer Features:
   • During setup, ensure the full feature drivers are installed (available on the HP website for your printer model).
2. Check Scanner Settings:
   • Open the HP Smart app or Windows Fax and Scan to check scanner functionality.
   • Ensure the scan function is configured to use the correct network printer.

Resort Wi-Fi Configuration

1. Check for Network Restrictions:
   • Resort networks may block devices from communicating with each other for security reasons (called client isolation).
   • Contact the resort's IT support to confirm if this feature is enabled. If so, request to have your printer and laptop whitelisted or connected on a private network.

[Raj_05]

Alternative Connection Methods

Wi-Fi Direct:

• If network restrictions persist, you can use Wi-Fi Direct:
  • Enable Wi-Fi Direct on your printer.
  • Connect your laptop to the printer's Wi-Fi Direct network.
  • Print and scan directly without using the resort's Wi-Fi.

USB Connection:

• Temporarily connect the printer to your laptop using a USB cable for printing and scanning.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support