Unable to set up HP all in one desktop computer

[jwilkins23435]

I just got a new HP all in one desktop. While trying  set up the new computer I can't get connected to the internet. I've tried common sense stuff by restarting the modem and computer with no success. I called the internet provider who walked through troubleshooting and was unsuccessful. Other devices are connecting by the computer gives an error message unable to connect to this network. Please help!

[Nal_NR]

Hi @jwilkins23435,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the connectivity. 

Check the wireless signal

• Check the wireless button or key to confirm the wireless signal is on.
• Locate the wireless key or button. This could be an image of an airplane or a wireless signal .
• Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.
• If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.
• If the wireless signal turns on: Connect to the internet again.
• If the wireless signal is turned off: Press the button or key again, and then try to connect to the internet again.

Update hardware drivers

• Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.
• In Windows, search for and open Device Manager.
• In the list of devices, select Mice and other pointing devices.
• Right-click the wireless adapter, select Update driver, and then follow the instructions to install the updated driver.

Restart the computer to complete the installation of the updates.

Click here for the remaining steps. 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.