User/password forgotten! on the Control panel, the Maintenance button is locked - so blocked

[MeMyself-I]

Menu totally blocked + Lock on all icons

[Hawks_Eye]

Hi @MeMyself-I 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

I hear you—when the control panel is locked and you can’t access menus because of a forgotten password, it can feel like you’re completely blocked. Before moving into solutions, let’s make sure we fully understand the situation so we can isolate the cause clearly.

Could you share a bit more detail about:

• The exact printer model you’re working with.
• Whether the lock you see is on the front panel only, or if you also cannot access the printer through the HP App or Embedded Web Server.
• If you recall setting up an administrator password earlier, or if this lock appeared unexpectedly.
• Whether the printer is connected to your Wi‑Fi network right now, or if it’s offline.
• Any troubleshooting you’ve already tried, such as power cycling or attempting to reset through menus.

With these details, we’ll be able to pinpoint whether the lock is tied to a password setting, a network configuration, or a control panel restriction, and then guide you through the right way to clear it.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.