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CWBillow1
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Using ExpressVPN with an Omen Laptop and an HP 9010 printer

HP Omen
Microsoft Windows 10 (64-bit)

I am perhaps one of those that is just experienced enough to be dangerous to themselves.  I'm not at all sure I am even at the right place, so...

 

My omen and HP 9010 are working fine -- until I mess with them.

 

I am having a bit of trouble using a (ExpressVPN) VPN.  I know, I need to contact the people at ExpressVPN.  But they are going to ask me for hardware ID that I do not ready have.

 

How can I get both my laptop AND  printer s/n etc. without having to move/disconnect/unplug or otherwise tear apart my workspace? 

I know, if I had been on the ball I would have recorded this info BEFORE hookup.  That being said, now how do I get this info?

I tried the HP support assistant, but all it sees is the laptop and not the printer at all.

?? Please.

Regards,
Chuck Billow

 

 

 

Chuck Billow
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HP Support Agent
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Using ExpressVPN with an Omen Laptop and an HP 9010 printer

@CWBillow1, Welcome to HP Support Community!

 

I understand you'd want to look up for product details without moving the devices. Refer to this document for steps to find the product details.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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