Victus 15 not allowing wifi connection

[GECook]

Hi my victud 15 isn't allowing me to access wifi networks, instead it only shows me an ethernet connection status, this is a recent problem, I reinstalled my drivers but nothing is working. 

[Garp_senchau]

@GECook, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're experiencing a connectivity issue on your HP Victus 15. Here are some steps to troubleshoot the problem:

Check Wi-Fi Physical Switch/Key: Ensure that the Wi-Fi switch on your laptop (if available) is turned on. Some HP laptops have a physical switch or key combination (usually involving the “Fn” key) to enable/disable Wi-Fi.

Enable Wireless Adapter:

• Go to Control Panel > Network and Sharing Center > Change adapter settings.
• Ensure your Wi-Fi adapter is enabled. If not, right-click on the adapter and select “Enable”.

Network Troubleshooter:

• Navigate to Settings > Network & Internet > Status.
• Click on Network Troubleshooter and follow the instructions.

Check Windows Update:

• Ensure your system is up to date by navigating to Settings > Update & Security > Windows Update.
• Download and install any available updates.

Restart Networking Services:

• Open Run by pressing Windows key + R.
• Type services.msc and hit Enter.
• Locate and restart services like WLAN AutoConfig.

Check Device Manager:

• Right-click Start and select Device Manager.
• Expand Network adapters and check if the Wi-Fi adapter is listed.
• If there is an exclamation mark, right-click and select Update driver or Scan for hardware changes.

Reset Network Settings:

• Navigate to Settings > Network & Internet > Status.
• Scroll down and select Network reset.

Also, refer to this guide: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,