Victus 15 wifi disappeared

[JMOSS23]

Wifi still doesn't show up after going through all the recommended steps. I really don't want to do a reset. What's going on?

[Gaya1239]

Hi @JMOSS23 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your Victus by HP Gaming Laptop's Wi-Fi isn't working despite going through the recommended troubleshooting steps, there are a few additional things you can try before considering a reset. Please follow these steps:

Check Flight Mode: Make sure that the Flight Mode is turned off. Flight Mode disables all wireless connections, including Wi-Fi.

Physical Wi-Fi Switch or Key: Some laptops have a physical switch or key combination to enable or disable Wi-Fi. Ensure that Wi-Fi is turned on using the switch or key combination.

Device Manager:

• Right-click on the Start button and select "Device Manager."
• Locate the "Network adapters" section, and expand it.
• Right-click on your Wi-Fi adapter and select "Enable" if it's disabled.

Update Wi-Fi Driver:

• In Device Manager, right-click on your Wi-Fi adapter and select "Update driver."
• Choose the option to search automatically for updated driver software. If an update is found, follow the on-screen instructions to install it.

Network Troubleshooter:

• Open the Settings app (Windows key + I), then go to "Update & Security" > "Troubleshoot."
• Run the "Internet Connections" troubleshooter and follow the on-screen instructions.

Restart Router and Modem:

• Power off your router and modem.
• Wait for about 10-15 seconds, then power them back on.
• Wait for the devices to fully restart, and then check if your Wi-Fi is available.

Check Wi-Fi Broadcast Settings:

• Access your router's settings through a web browser.
• Make sure that the Wi-Fi network is broadcasting and is not hidden.
• Ensure that the Wi-Fi network name (SSID) is visible.

Security Software:

• Temporarily disable any third-party antivirus or firewall software.
• Check if the Wi-Fi works without these security programs running.

System File Checker (SFC):

• Open Command Prompt as an administrator (right-click on the Start button, select "Command Prompt (Admin)").
• Type sfc /scannow and press Enter. This will check and repair system files.

Check for Windows Updates:

• Ensure that your operating system is up-to-date with the latest updates.

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support