Victus 16 wifi card not working

[changcheng967]

I have a ax211 card before but it stopped working after purchasing around 6 months so I switched to ax210 and then it stopped again too after 5 days Can I just switch to the Realtek Family or other network card

[Paul_Tikkanen]

I'm surprised the Intel cards are not working for you.

They are the best cards out there.

I don't know how the Realtek card will beat those two, but if you want to give the Realtek equivalent a try this is the part number and description you need:

Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN   HP part # N19618-005

Or you might want to try the MediaTek equivalent:

MediaTek RZ616 Wi-Fi 6E + Bluetooth 5.3   HP part # N22541-005

I can't guarantee either of them will work because they are not listed as supported Wi-Fi cards in your notebook's service manual, but neither is the Intel AX210.

[changcheng967]

I'm wondering if both ax211(official) and ax210 doesn't work for me. Will it be the computer issue rather than the wifi cards issue?

[Paul_Tikkanen]

I would have no idea.

What is happening to the cards?

Did they just quit working entirely?

Do they still show up in the device manager?

Could it be heat related?

Does the Bluetooth still work on either card?

The fact that the AX210 worked for a while, kind of rules out the M.2 slot is bad.

You are probably just going to have to experiment with another card.

[changcheng967]

They quit working entirely, they still shows on Device Manager but with code 45, the Bluetooth doesn't work on both card and I think it could be heat related since I am running AI at a GPU temperature around 70 degrees Celsius

[changcheng967]

If I change my card to Realtek or Mediatek, I don't think HP provide official drivers for those cards

[Paul_Tikkanen]

Yes, I agree with you.

I wonder if there is a way you can thermally protect/insulate the Wi-Fi card with a thermal pad.

OwlTree 4 Pack Thermal Pad,100x100mm 0.5mm 1mm 1.5mm 2mm Highly Efficient Thermal Conductivity 6.0 W...

The heat may be frying the Wi-Fi chips.

HP has drivers for both cards.

Realtek:

Realtek RTL8xxx Wireless LAN Drivers 

Version 6001.16.162.1 

sp155768.exe

Version 18.4017.2405.2403

sp155460.exe

MediaTek:

MediaTek Wireless LAN Driver 

Version 5.4.0.2530

sp155440.exe

MediaTek Bluetooth Driver

Version 1.1039.0.450

sp155303.exe

[changcheng967]

But if it's the heating problem, the second one has to work because I barely used GPU after I bought ax210. Maybe it's bad wifi port?

[changcheng967]

If there is no solution, i'll go buy the realtek wifi card and try RTL8852CE 6E Card, BT 5.3 Tri Band BT Combo Adapter, 5374Mbps Network Adapter for Laptop, M.2 NGFF :...

[Paul_Tikkanen · Accepted solution]

If the Wi-Fi port has been heat damaged, then you would need a new motherboard.

It's probably worth the $22 gamble for the Realtek card.

I'd still try and protect it from the heat, but if that card dies on you, then you will have to resort to using a USB Wi-Fi adapter when you can't be wired via ethernet.