Videos Buffering!!

[DrewMann]

Videos always buffering. Ran network check, says alls well. Running on fibre optics fast internet speed, so I don't understand.

[MKazi]

@DrewMann

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Envy 17t series laptop. I read that the online videos always buffer. You have run the network check and it passed. I read that the internet speed is good.

To provide an accurate resolution, I need a few more details: 

• When was the last time the online videos played fine?
• Did any software changes take place after which this issue may have started?
• Are you able to surf the internet webpages with good speed?

Meanwhile, I did some research and suggest you to perform the following steps to fix this issue:

• If the issue started recently then please perform a Microsoft System Restore to rollback the laptop to an earlier date when everything worked fine. This will not delete your data. Refer to steps mentioned under "Restoring Windows 7 to a previous point."
• Post a successful system restore, you may try to play online videos and check.
• If the issue persists then try opening the Youtube websites and other online videos in another browser like Google Chrome, Microsoft Edge, Internet Explorer, etc. and check the performance.

I hope this does the trick. Please feel free to keep me posted. Cheers! 🙂