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HP Recommended
HP Notebook - 15-db1069au
Microsoft Windows 11

I have tried all the things mentioned on youtube and online websites to get wifi in my laptop HP Notebook - 15-db1069au, still it is not working. Please help me to get wifi in my laptop. I also tried to install the new WiFi drive but it is not getting installed, an interface like this appears, I have attached the image.

IMG-20240111-WA0002.jpg

6 REPLIES 6
HP Recommended

Select each of those Realtek devices and uninstal them.  Be sure to remove the driver

BeemerBiker_0-1704977328547.png

 

install this driver https://ftp.hp.com/pub/softpaq/sp147001-147500/sp147481.exe

 

If you modem is accessable, the log into it and find the best 2.4ghz band

 

BeemerBiker_1-1704977391882.png

 

Your WLAN card only has one antenna, you might read this post by @Paul_Tikkanen 

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/5G-network-not-showing/m-p/8947230


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I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
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HP Recommended

As per your suggestion, I uninstalled all the drivers of realtek, after that I installed the driver suggested by you, then it did not work, please help me.

HP Recommended

There is a 3 year old suggestion that might work

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-RTL8723DE-802-11b-g-n-PCIe-Ad...

 

Be sure to open the command prompt in admin mode before doing that tcp reset

 

If none of these work you might consider replacing the WLAN adapter that was recommended here

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-RTL8723DE-802-11b-g-n-PCIe-Ad...

 

disassembly: https://www.youtube.com/watch?v=hwMSOKbLVaQ

the part

BeemerBiker_0-1704984561479.png

 

there looks like enogh space to add a WLAN that supports a second antenna.   I do not know what WLAN can be used as some HP systems had a whitelist and only certain WLAN will work.  Our expert @Paul_Tikkanen might know.

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Hi, @Aalok4 

 

You can do a direct swap to this dual band AC Wi-Fi adapter that is listed in chapter 3 of your notebook's service manual.

 

Maintenance and Service Guide HP 15 Laptop PC

 

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

 

The above card also uses different Wi-Fi drivers than the RTL8723DE Wi-Fi adapter.

 

Then there would be no need to completely disassemble the notebook including the display bezel to run a second antenna wire.

 

I also note that the RTL8723DE Wi-Fi adapter has completely disappeared from the device manager as seen in your screenshot and only appears as a hidden device.

 

It may have suffered a hardware failure.

 

You can also try factory resetting the notebook after backing up your files and use the cloud recovery tool to do that to rule out a software/driver issue.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

HP Recommended

this is the result but it not worked.i installed the driver that you mentionedi installed the driver that you mentioned

HP Recommended

the truobleshoot screenshotScreenshot 2024-01-13 222932.png

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