WIFI Problems (309 and 999)

[DamnQuickMathz]

Whenever I boot up my laptop (PN: 1B2F1EA) after it has been shut down for a few hours, my WIFI works perfectly fine for about 10-15 minutes. After that, I lose connection—not to the router, but 'only' to the internet. After a few minutes, the computer seemingly reconnects to the internet, and one or two websites load again, only to lose connection again shortly after. However, all other devices in my room have no problems. A brief HP network diagnosis spits out error codes 309 and 999. There are no specific or helpful repair tips for either. My device is the only one in the household with this problem.

I have already tried turning the WIFI on and off, resetting the network, attempting to solve the problem through cmd with various ipconfig prompts, and updating or uninstalling and reinstalling the drivers. None of these approaches has provided more than temporary relief.

I have experienced this problem in one form or another with varying severity for several years. However, now that I only use my laptop at home in my room (not right next to the router but still consistently with at least 30 Mbit/s connection), the problem makes the laptop almost unusable. I don't know what else to do.

[Sneha_01 · Accepted solution]

Hi @DamnQuickMathz,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a persistent and frustrating Wi-Fi issue with your HP laptop. Given the troubleshooting steps you've already taken, here are some additional strategies you can try:

1. Update BIOS and Firmware

Make sure your laptop's BIOS and firmware are up-to-date. Sometimes, updates can resolve underlying compatibility or performance issues.

• Visit the HP Support website.
• Enter your laptop's model number (PN: 1B2F1EA) and check for any BIOS or firmware updates.
• Follow the instructions to download and install any available updates.

2. Change Wi-Fi Adapter Settings

Sometimes adjusting the power settings and advanced settings of your Wi-Fi adapter can improve stability.

Disable Power Saving:

• Go to Device Manager.
• Expand the Network Adapters section.
• Right-click on your Wi-Fi adapter and select Properties.
• Go to the Power Management tab and uncheck "Allow the computer to turn off this device to save power".

Adjust Advanced Settings:

• Still in the Wi-Fi adapter Properties window, go to the Advanced tab.
• Look for settings like "Roaming Aggressiveness" and set it to "Lowest".
• Set "Preferred Band" to either 2.4 GHz or 5 GHz, depending on what your router supports and the signal strength in your room.
• Set "Wireless Mode" to match your router's mode (e.g., 802.11a/b/g/n/ac).

3. Disable IPv6

Disabling IPv6 can sometimes resolve connectivity issues.

• Open Network and Sharing Center.
• Click on your Wi-Fi connection and then Properties.
• Uncheck "Internet Protocol Version 6 (TCP/IPv6)" and click OK.
• Restart your laptop.

4. Check for Interference

Given that other devices in the room are not experiencing issues, Wi-Fi interference seems less likely, but it's still worth considering:

• Ensure your router is placed in an optimal location, away from large metal objects or other electronics that could cause interference.
• Change the Wi-Fi channel on your router. Use a Wi-Fi analyzer tool to find the best channel with the least interference.

5. Perform a Clean Boot

A clean boot can help determine if background software is causing the connectivity issues.

• Press Windows + R, type msconfig, and press Enter.
• In the System Configuration window, go to the Services tab and check "Hide all Microsoft services", then click "Disable all".
• Go to the Startup tab and click "Open Task Manager".
• Disable all startup items.
• Restart your laptop and check if the problem persists.

6. Replace the Wi-Fi Adapter

If none of the above solutions work, it might be worth considering replacing the Wi-Fi adapter. Internal adapters can sometimes develop faults over time, and a USB Wi-Fi adapter might provide a more stable connection.

7. Check for Malware or Software: Ensure your laptop is free from malware or software that could interfere with network connections.

• Run a full system scan using a reputable antivirus program.
• Use tools like Malwarebytes to check for any additional malicious software.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[DamnQuickMathz]

Manually configuring the network adapter seems to have done the trick. In case the problems start again, I will try some of the other steps.👍