• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-12-2020 07:27 AM

HP Recommended
Product: HP Laptop - 15s-eq1835no
Operating System: Microsoft Windows 10 (64-bit)

When connecting to any SSID from my available networks, I receive the error "Unable to connect to this network". Other computer, tablet, phones work fine with these networks. But, I can connect to LAN and to my mobile phone (hotspot).

 

I bought the computer on black friday, it worked fine a couple of days but since a approx a week it does not work any longer.

 

I tried of course already the

update network drivers

deinstallation and reinstall of hardware

Windows update

HP assistance

1 REPLY 1

‎12-13-2020 01:31 PM

HP Recommended

I  have a similar issue but mine will not connect to a my mobile hotspot (non-tethered) or any WIFI network when acting up. I can see all the available networks and new WIFI networks appear in the list to choose from but after entering the password it says it cannot connect. 

 

It seems to be triggered when the device comes out of sleep mode. When it's working, everything does work fine. A restart USUALLY fixes the issue but occasionally I have to completely shutdown.

 

I have tried:

- HP Support Assistant. All diagnostics passed, if the wireless is working. Otherwise it suggests that I reset the router. 

- updating drivers.

- uninstalling and re-installing drivers.

 

breyna

 

my setup:

HP Pavillion  15-dk0096wm

Windows 10 Home

Realtek RTL8822BE 802.11ac PCIe Adapter

Driver version: 2024.0.10.217

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.