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HP Recommended
HP Laptop - 15s-eq1835no
Microsoft Windows 10 (64-bit)

When connecting to any SSID from my available networks, I receive the error "Unable to connect to this network". Other computer, tablet, phones work fine with these networks. But, I can connect to LAN and to my mobile phone (hotspot).

 

I bought the computer on black friday, it worked fine a couple of days but since a approx a week it does not work any longer.

 

I tried of course already the

update network drivers

deinstallation and reinstall of hardware

Windows update

HP assistance

1 REPLY 1
HP Recommended

I  have a similar issue but mine will not connect to a my mobile hotspot (non-tethered) or any WIFI network when acting up. I can see all the available networks and new WIFI networks appear in the list to choose from but after entering the password it says it cannot connect. 

 

It seems to be triggered when the device comes out of sleep mode. When it's working, everything does work fine. A restart USUALLY fixes the issue but occasionally I have to completely shutdown.

 

I have tried:

- HP Support Assistant. All diagnostics passed, if the wireless is working. Otherwise it suggests that I reset the router. 

- updating drivers.

- uninstalling and re-installing drivers.

 

breyna

 

my setup:

HP Pavillion  15-dk0096wm

Windows 10 Home

Realtek RTL8822BE 802.11ac PCIe Adapter

Driver version: 2024.0.10.217

 

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