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HP Recommended
HP ENVY All-in-One - 32-a0014
Microsoft Windows 11

Hello! I have a 2 year old HP all in one desktop. I had some issues with my wifi adaper about 1 year ago, sent in the HP computer as it was under warranty and they 'fixed it'. Now, almost exactly 1 year later I am having the same issues. 

My wifi sometimes upon start up will not connect, it will show the world symbol. Other times, it connects to the wifi for about 5 minutes and then I loose it again. Sometimes it stays connected for 45 minutes but inevitably gets lost. 

I run the connection troubleshooter and it always says it needed to reset the network adapter or there is a cable not connected to the router. There is no cable issues as all the other electronics in my home dont have issues.  I reset it, sometimes wifi comes back, sometimes I have to restart the computer to get it working again.

With this issue I tried to update EVERYTHING! I updated windows 10 to 11, updated all the drivers and updated everything from HP. I also did full cloud restoration for windows 11.  No changes..... 

 

The adapter is

Realtek RTL8822CE 802.11ac PCIe Adapter

I also see Realtek PCle Gbe Family Controller to which I did allow this device to wake up the computer & allow the computer to turn off thie device to save power which was recommended in another forum. 

 

any advice is highly appreciated!!!! 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Yes, the external Wi-Fi adapter should work just fine and the AC1200 rating should provide the same throughput as the internal Realtek card.

 

It's a shame you may have to resort to that if the updated driver didn't fix the problem, but you will have less frustration with a stable and reliable Wi-Fi connection using the USB Wi-Fi adapter.

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

Unfortunately, that model Wi-Fi adapter has its problems, and I don't know why HP continues to use that model Wi-Fi adapter in their products.

 

There is a new driver that you may not have that was released this past Summer:

 

2024.10.227.0    06/21/2022

 

https://ftp.hp.com/pub/softpaq/sp140501-141000/sp140954.exe 

 

Hopefully, the updated driver will help.

 

If not, unfortunately, I don't have any other suggestions for you to try other than to replace that lousy card with this one:

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro    HP part # L35282-005.

 

You can find the above model Wi-Fi adapter on eBay.

 

Search by the HP part number, not the model of the Wi-Fi card.

 

The problem is that taking apart the PC to install the card will not be easy.

 

Removing & Replacing Parts | HP ENVY All-in-One PC 32-a0000 Desktop PC series | HP Computer Service ...

 

You can also purchase a dual band USB Wi-Fi adapter and just use the Realtek Wi-Fi card for Bluetooth.

HP Recommended

Hello - thanks for you reply. I downloaded the driver you recommended --  I accepted everything and it seems like it downloaded. I dont see any new adapters listed on my device manager. Should something new be there? 

 

 

HP Recommended

You're very welcome.

 

You won't see a new adapter but if you go to the device manager, click to expand the Network Adapters device manager category, click on the RTL8822CE wifi adapter, and click on the driver tab, you should now see the new driver version and date. 

 

2024.10.227.0    06/21/2022

HP Recommended

I see - I have the update. Crossing my fingers. Thank you for the reply. If this doesnt work I will try getting a different adapter. 

 

I also had purchased an external adapter Asus AC1200... is this something that would work just as well as replacing the internal one?

 

 

HP Recommended

Yes, the external Wi-Fi adapter should work just fine and the AC1200 rating should provide the same throughput as the internal Realtek card.

 

It's a shame you may have to resort to that if the updated driver didn't fix the problem, but you will have less frustration with a stable and reliable Wi-Fi connection using the USB Wi-Fi adapter.

HP Recommended

Thank you so much for taking the time to reply to this. It saved me a whole lot of stress and money! 

 

very much appreciated

HP Recommended

Anytime. 

 

Glad to have been of assistance. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.