WIFI adaptor no longer visible in device manager!

[MadMoxxi]

HP Pavilion - 15-cs0073cl    Product 3TU13UA   

Windows 11

My wifi has been sketchy lately and finally the wifi adaptor is no longer visible in Device Manager/Network Adapters.  The only adapter visible is the wired GbE Family Controller.

After numerous troubleshooting attempts I finally decided to reset the the laptop to factory defaults, wiping all the programs and my data and start fresh using the D:Recovery utilities accessed through Settings/System/Recover/Reset this PC/Remove Everything/Clean Data

Final Options: "Remove apps and files.  Clean the drive"

This was a last resort but I went ahead with it.  I figured it would restore all the hardware settings/drivers fresh.

During the recovery process, I had to use the wired connection to get the laptop online.  Usually it would activate the wifi adaptor, scan for networks and prompt me for a WiFi password.    Even after all that, I CANNOT get the wireless adaptor visible nor active.  

Part of the problem is when I go to HP support center and identify my Laptop, there is no WINDOWS 11 option in the dropdown to show the list of available drivers.  

Is there a specific driver package for this wireless adaptor I can install then use Device Manager to directly install?  Very frustrating experience.

[Rainbow23]

Hi @MadMoxxi,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MadMoxxi]

Following those steps did not help.  Support assistant fails. 

I had once taken a screen shot of the adaptor before it went away

I tried locating and downloading this specific driver and it would not load.  I cannot find Windows 11 drivers for this adaptor.

I tried resetting the network settings but that did not help.

I tried resetting the laptop to factory defaults, but save my apps and data - Still no adaptor.

I tried resetting the laptop to factory defaults, but wipe everything - Finally the adaptor shows up.

This is the second time this has happened.  I would really like to find a solution that does not require me to reset this laptop and wipe it completely.  This is a several day interruption as all the apps have to be reloaded etc.

[MadMoxxi]

even after resetting and I could not find the adaptor, I use the support assistant and try to get the drivers.

The laptop reset to windows 11 and look, there are no windows 11 drivers...

 

[Rainbow23]

Hi @MadMoxxi,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!