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shubhamverma04
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WIFI & BLUETOOTH NOT WORKING TOGETHER

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HP PAVILION 15-p045tx
Microsoft Windows 10 (64-bit)

I am using HP Pavilion 15-p045tx and since windows10 update in 2015, I am encountering issues while using wifi and Bluetooth together. 

 

Whenever I switch on my Bluetooth, wifi stops working. It does not show any available network and if it shows then it does not connect to any. And if I switch on wifi first and then Bluetooth, then I am unable to connect any external device like my headphones/speaker using Bluetooth. 

 

If somehow after many attempts, I am able to use Bluetooth and wifi simultaneously then the internet does not work properly, speed gets hampered and even connected Bluetooth device also does not work properly.

 

Kindly help me with this issue.

 

Here are my network drivers details:

Broadcom 43142 Bluetooth 4.0 Adaptor - 12.0.1.720

Broadcom BCM43142 802.11 bgn Wifi Adaptor - 7.35.352.0

 

 

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Riddle_Decipher
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@shubhamverma04 here's what you need to do:

  1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
     
  2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
     
  3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
     
  4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP INSTRUCTIONS.

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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