Having trouble signing in? Try this!
Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 1 of 4 (305 Views)

WIFI is connected but not working. Web pages won't load.

[ Edited ]
Product Name: HP 17-AB301NA
Operating System: Microsoft Windows 10 (64-bit)

HP 17-AB301NA. 17.3-inch Pavilion Power Gaming Laptop (Shadow Black) - (Intel Core i7-7500U, 8 GB RAM, 1 TB HDD, NVIDIA GeForce GTX 1050 2 GB Dedicated, Windows 10 Home)

 

- Wireless network connection problems/issues. 

I have only just purchased my HP17-AB301NA 17.3 inch Pavilion power gaming laptop a few days ago. I have found that an issue with the WIFI saying it is connected, but webpages will not open or load. I reset my computer and the WFI works for a few minutes but then decides not to work anymoe and forces me to resart the computer again. Any help? 

 

Reply
0 Kudos
HP Support Agent
Posts: 2,650
Member Since: ‎10-12-2016
Message 2 of 4 (259 Views)

Re: WIFI is connected but not working. Web pages won't load.

Hi @lewisoldfield11 ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

Meanwhile, follow below steps and check if it helps.

 

Reset the TCP/IP settings on your PC:

 

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

If the issue persists, follow the steps in the below link.

http://hp.care/2c86VnP

 

Let me know how that pans out. Smiley Happy

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. Smiley Wink

Barachiel
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 3 of 4 (236 Views)

Re: WIFI is connected but not working. Web pages won't load.

Nope this does not seem to work, still finding the same problems. 

HP Support Agent
Posts: 2,650
Member Since: ‎10-12-2016
Message 4 of 4 (223 Views)

Re: WIFI is connected but not working. Web pages won't load.

Hi @lewisoldfield11 ,

 

Thank you for responding,

It's great to have you back Smiley Wink

 

Do you have a different browser to check with? Try using a different browser and check whether it works fine. Smiley Wink

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Barachiel
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation