• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360 Laptop - 13-ay0008ca

Good day,

 

For quite a long time, every time I start up, my WIFI takes more than 10sec to connect. It happens only to my laptop and not to other connected products.
I have the most updated drivers for the network card, I tried to remove the network card and reinstall it, etc.. but nothing changes.
I think this has happened since the win11 installation - is there an option that prevents a fast connection at startup?

 

Thanks for you help !

10 REPLIES 10
HP Recommended

Hello @BenZaf 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

Thank you for your reply!

 

1)

OS Name Windows 11 Family

Version 10.0.22621 Number 22621

System Model HP ENVY x360 Convertible 13-ay0xxx

System SKU

( equals HP product number (p/n) )  9VT59UA#ABL

Processor AMD Ryzen 5 4500U with Radeon Graphics, 2375 MHz, 6 cœur(s), 6 processeur(s) logique(s)

BIOS Version/Date Insyde F.22, 2022-11-03

BaseBoard Product  876E

BaseBoard Version  12.53

 

2) Sorry, my system is in French

BenZaf_0-1671147227517.png

 

HP Recommended

Salue @BenZaf 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

(3) Restart Windows

(4) Test wireless connection again

(5) Please report back

HP Recommended

Hi

 

I did the update, will monitor if it improves my connection at win startup

 

Thank you for your help,

 

EDIT : my connection is still unstable - my wifi can loose connection and reconnect after a couple of sec

HP Recommended

Hello @BenZaf 

 

(1) What wireless access point ( brand / model ) do you use ?

(2) Wireless settings 2.4 and 5 Ghz ?

(3) Manuel or Auto Channel ?

(4) Channel Width

2.4 Ghz

20 Mhz / 40 Mhz ?

5 Ghz

20 / 40 / 80 / 160 Mhz ?

 

HP Recommended

Hi,

 

(1) What wireless access point ( brand / model ) do you use ?

TPLink AX1800 Wifi 6 Router

(2) Wireless settings 2.4 and 5 Ghz ?

Both

(3) Manuel or Auto Channel ?

Auto Channel

(4) Channel Width

Not sure how to find this information 

2.4 Ghz

20 Mhz / 40 Mhz ?

5 Ghz

20 / 40 / 80 / 160 Mhz ?

HP Recommended

Hi, @BenZaf 

 

The model Wi-Fi adapter your notebook has is plagued with problems.

 

I have a similarly equipped HP envy 15 notebook with an AMD Ryzen 5 4500U processor.

 

My notebook's support page has a utility that yours does not...I don't know if it will help or not because my notebook has the much better and more reliable Intel AX200 card that the notebook came with from HP.

 

But if you want to try it out...

 

HP Connection Optimizer

 

This package provides HP Connection Optimizer (HP Sure Connect) for supported computer models that are running a supported operating system. HP Sure Connect automatically recovers the driver of a communications device that has stopped functioning.

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104316.exe

 

If you continue to experience disconnection problems, and you are good at taking things apart and even better at putting things back together again, you may want to upgrade to the same card HP installed in my notebook.

 

Here is the part number and description:

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro   HP part #L35282-005.

 

The same model card is listed as supported in chapter 3 of your notebook's service manual as well.

 

You can find the above model Wi-Fi card on eBay.  Search by the HP part number, not the model of the Wi-Fi card.

 

Below is the link to the service manual, where you can find the Wi-Fi card removal and replacement procedure.

 

Maintenance and Service Guide HP ENVY x360 13 Convertible PCIMPORTANT! This document is intended for...

 

Here's a service teardown video for your notebook's model series:

 

Removing & Replacing Parts | HP ENVY x360 13-ay0000 Convertible | HP Computer Service | @HPSupport -...

 

HP Recommended

Thank you for your help! that's a shame that I have to change the wifi adapter 😞

But thank you for your advices, I'll look into it

Have a great day

HP Recommended

You're very welcome.

 

You have a great day too.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.