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- WINDOWS 10 22H2 BLUETOOTH ISSUE

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11-05-2023 03:32 AM
I cannot find some of devices when I run Bluetooth, I tried to reinstalled it but still the same issue.
Its weird , cuz I hasbeen recovering (windows 10 64bit 22H2 ) couple of times using a USB tool, but still the same.
Any one help me plz.
11-06-2023 11:50 AM
Hi @antisocialKSA,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with Bluetooth connectivity on your Laptop.
Follow the below steps to fix the issue.
A) Perform a power drain on your PC.
1) Unplug the power cord from the PC & wall.
2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.
5) Power on the PC and check if it boots into Windows now.
B) Install all the pending updates for the Windows operating system following the below steps.
go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.
C) Update the BIOS for your PC by clicking on the link.
Make sure you keep only the charger plugged in while updating the BIOS for your PC.
Click on the + sign next to BIOS and then download the file.
Open the file and follow the on-screen instructions to complete the update.
D) Click on the link to troubleshoot Bluetooth connectivity if the issue still persists.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee